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Customer Service Representative

2 months ago

Simpsonville, South Carolina, United States Tim Gajda - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member at Tim Gajda - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their needs are met and provide ongoing support.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate efforts and ensure seamless customer service.
    • Communicate effectively with team members to share knowledge and best practices.
Requirements
  • Dedicated to Customer Service
    • Provide exceptional customer service and ensure client satisfaction.
  • Effective Communication Skills
    • Communicate clearly and effectively with clients and team members.
  • Problem-Solving and Adaptability
    • Proactively address customer concerns and resolve issues in a timely and professional manner.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure.
  • Opportunities for Growth and Development
    • Internal growth opportunities for driven and sales-minded candidates.
  • Valuable Career-Building Experience
    • Gain valuable experience in the insurance industry and develop skills in customer service, communication, and problem-solving.