Service Operations Manager

2 weeks ago


Fort Worth, Texas, United States Operio Group Full time
Job Overview

The Service Operations Manager will lead Operio Group's team of field service technicians, ensuring the delivery of exceptional service to clients both domestically and internationally. The successful candidate will possess strong leadership capabilities, technical knowledge, and a commitment to customer satisfaction.

Key Responsibilities

  • Supervise and manage a team of field service technicians.
  • Effectively prioritize tasks to guarantee prompt and efficient service for clients.
  • Participate in the recruitment and training of new field service personnel.
  • Build and nurture relationships with key clients to minimize downtime and enhance customer loyalty.
  • Evaluate the performance of field service technicians, providing constructive feedback and coaching as necessary.
  • Maintain direct communication with clients and technicians to assess situations and formulate action plans to resolve issues.
  • Organize, forecast, and oversee technical support activities to ensure precision from initiation to completion.
  • Drive revenue growth by offering technical solutions to clients.
  • Relay insights to the organization regarding customer demands and market trends.
  • Stay informed about industry advancements and best practices in service management.
  • Collaborate with customer service, operations, sales, and other internal teams to ensure effective communication and teamwork.

Qualifications

  • Bachelor's degree in engineering, business management, or a related discipline is preferred.
  • 5-10+ years of demonstrated experience in service management, with a successful track record of leading a team of field service technicians.
  • Hands-on technical expertise and project management experience in the tableting and encapsulating sectors, including pharmaceuticals, nutraceuticals, confectionery, and industrial applications.
  • Ability to communicate effectively with clients at all levels, both verbally and in writing.
  • Strong organizational skills with the capability to prioritize tasks and manage client needs effectively.
  • Customer-focused mindset.
  • Proven leadership and management abilities, with the capacity to motivate and inspire team members.
  • Willingness to travel to client locations with the technical team as required.

Compensation: $100,000 - $120,000 based on qualifications, experience, and skills.

Benefits:

  • Professional Development: Access to ongoing internal training programs and encouragement to pursue external courses. Financial support for language training, driving lessons, degrees, and certifications is available.
  • Supportive Work Environment: A friendly, collaborative atmosphere where team members are valued and encouraged to excel.
  • Annual Team Gathering: Participate in a yearly team meeting to connect with colleagues from various locations.
  • Regular Compensation Reviews: Annual evaluations of pay.
  • Work-Life Balance: Enjoy 30 days of vacation annually, including federal holidays, with no weekend or late-hour obligations.
  • Travel Opportunities: Potential participation in trade shows across the country.
  • And more: Additional benefits to enhance your work experience.


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