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Operations Manager

2 months ago


Fort Worth, Texas, United States FedEx Full time
Job Summary

The General Manager is a key leadership role within FedEx Supply Chain, responsible for overseeing the overall performance and operations of our facilities. This position requires a strong leader who can manage and motivate a team of professionals to achieve exceptional results.

Key Responsibilities
  • Leadership and Management
    • Manage and develop a team of managers and supervisors to achieve operational excellence.
    • Provide guidance and support to ensure the successful implementation of company policies and procedures.
  • Operational Performance
    • Oversee the day-to-day operations of the facility, ensuring that all tasks are completed efficiently and effectively.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Customer Service
    • Ensure that customer needs are met and exceeded through effective communication and problem-solving.
    • Develop and maintain strong relationships with customers to drive business growth and retention.
  • Strategic Planning
    • Develop and implement strategic plans to achieve business objectives and drive growth.
    • Collaborate with cross-functional teams to identify opportunities for improvement and implement changes.
  • Compliance and Risk Management
    • Ensure that all operations are conducted in compliance with company policies, procedures, and regulatory requirements.
    • Identify and mitigate risks to ensure the safety and security of employees, customers, and assets.
Requirements
  • Education and Experience
    • Bachelor's degree in Logistics, Industrial Engineering, or related field.
    • Minimum 8 years of experience in a leadership role, preferably in a logistics or supply chain environment.
  • Skills and Qualifications
    • Strong leadership and management skills.
    • Excellent communication and problem-solving skills.
    • Ability to analyze data and make informed decisions.
    • Strong customer service skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
Working Conditions

The work environment is a general warehouse setting with a concrete surface and adequate lighting. Temperatures can be hot during the summer and cold during the winter. The workspace can be dusty and occasionally noisy due to motorized vehicles.