Customer Marketing Senior Manager

2 weeks ago


Austin, Texas, United States Algolia Full time
About the Role

We are seeking a highly experienced and strategic Customer Marketing Senior Manager to join our team at Algolia. As a key member of our Revenue Marketing organization, you will be responsible for providing strategic oversight of our Customer Advocacy and Customer Expansion functions.

Key Responsibilities
  • Design and refine Advocacy and Expansion programs to drive increased adoption and usage of Algolia products and capabilities
  • Establish and monitor key performance indicators (KPIs) to evaluate the success of Advocacy and Expansion programs
  • Lead testing programs to strategize, test, and apply learnings to continuously improve campaign performance
  • Oversee customer surveys efforts to glean insights and evangelize the voice of the customer internally
  • Manage agency and outsourced resources as necessary
Requirements
  • 10+ years of experience in Marketing, with a significant focus on campaign strategy and campaign management, customer advocacy and customer expansion, and live and on-demand event management
  • Customer-centric mindset and ability to build and optimize programs based on evolving customer needs throughout the customer journey and lifecycle
  • Exceptional strategic planning, communication, and leadership skills, with the ability to translate business goals into successful marketing strategies
  • Strong ability to interpret data, extract insights, and drive campaign improvements
  • Strong stakeholder management and cross-functional collaboration skills
  • Strong program management and project management skills
  • Excellent written and verbal communication skills, including the ability to confidently communicate with customers and present to senior leadership and internal stakeholders
What We Offer
  • Competitive annual base salary compensation range: $144,000—$171,060 USD
  • Flexible workplace model with emphasis on autonomy and diversity
  • Opportunity to work with a high-growth company and contribute to the development of a market-leading platform


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