Operations Voice Manager

4 weeks ago


Reston, Virginia, United States Dynamic vSolutions Full time

Dynamic V Solutions is seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team supporting DISA JSP ETM in Arlington, VA. The successful candidate will have extensive experience managing help desk operations and delivering high-quality customer service in a fast-paced, mission-critical setting.

Key Responsibilities:

  • RESPONSIBILITIES
  • Oversee the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon Primary Technical Control Facility (PPTCF) and Pentagon Alternate Technical Control Facility (PATCF).
  • Monitor the Tech Control group email box for DISA ASI messages, coordinate with the ASI team, and process JSP ASI requests.
  • Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk.
  • Provide Tier-II Work Center support to receive and log trouble calls, track, resolve, and close trouble tickets according to JSP guidelines.
  • Institute and maintain a Training Program in accordance with DISAC standards.
  • Develop training plans, conduct in-person training classes, and maintain the Tech Control training lab.
  • Demonstrated excellence in planning, directing, and managing IT operations help desks.
  • Demonstrated successful working knowledge and supervision of help desk employees.
  • Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
  • Knowledge of networking and network-based software applications.
  • Demonstrated ability for oral and written communication with the highest levels of management.
  • Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC.
  • Must have expert knowledge in translating high level functional and technical requirements based on interactions with the user community.
  • Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.

Requirements:

  • Education Requirements:
  • Bachelor's Degree in a related field.
  • Experience Requirements:
  • Minimum of 5 years' experience with help desk support and operations in a DoD IT environment.
  • Minimum of 5 years' experience providing day-to-day customer support, including responding to, documenting, tracking, resolving, and managing customer issues, questions, and requests.
  • Certification Requirements:
  • HDI Support Center Manager or equivalent certification.
  • Clearance Requirements:
  • Active TS/SCI Clearance.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Environment:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Help desk: 5 years (Preferred)

Work Location:

  • In person

Join Dynamic V Solutions to lead a dynamic team in supporting critical DoD operations through expert help desk management and customer support.

Job Type: Full-time

Pay: $38.39 per hour



  • Reston, Virginia, United States Clayton Full time

    Job SummaryThe Senior Manager of Network and Voice Engineering is responsible for driving the strategy and operations for network and voice technologies across the Clayton enterprise. This pivotal role will oversee the Network Manager and Voice Team Lead, ensuring cohesive and forward-thinking approaches to our network and voice systems.Key...


  • Reston, Virginia, United States Dynamic vSolutions Full time

    Dynamic V Solutions is seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team supporting DISA JSP ETM in Arlington, VA. The successful candidate will have extensive experience managing help desk operations and delivering high-quality customer service in a fast-paced, mission-critical setting.Key...


  • Reston, Virginia, United States Asset Manager Full time

    About Asset ManagerAsset Manager is a leading asset manager focused on credit investments with a significant presence in the financial services industry. The company has a growing portfolio with close to $10 billion in assets under management.Job Title and OverviewWe are seeking a highly skilled Treasury Operations Specialist to support our treasury...


  • Reston, Virginia, United States E-Solutions Full time

    Role: Voice Systems EngineerLocation: NYC/NYKey Responsibilities: Strong technical knowledge of Cisco Voice network deployment models and voice network devices. Proficient in VOIP and Performance Management Tools, with integration experience with other Tools. Recommend design updates and changes based on new features and functions to be introduced. Good...

  • Operations Manager

    3 weeks ago


    Reston, Virginia, United States Denver Wealth Management, Inc. Full time

    Operations Manager Job SummaryWe are looking for a skilled Operations Manager to join our team at Denver Wealth Management, Inc. As an Operations Manager, you will be responsible for managing our operational team, developing and enhancing operational processes and procedures, and providing exceptional service to our advisors and clients.Key...

  • Trading Assistant

    4 weeks ago


    Reston, Virginia, United States Top Tier Alternative Asset Manager Full time

    About the Firm:Our client is a top-tier alternative asset manager with a hybrid private equity and hedge fund strategy, boasting a long history of proven success in the industry and an amazing reputation and brand name.Company Culture:The firm has an amazing company culture, with a very friendly and inclusive environment that fosters growth and...


  • Reston, Virginia, United States Leidos Full time

    Job Summary:Leidos is seeking a Top Secret cleared Network and Security Operations Center (NSOC) Systems Engineer to support the Advanced Battle Management System's (ABMS) Digital Infrastructure (DI) Network Manager program.The successful candidate will be responsible for preventing, detecting, evaluating, analyzing, and mitigating system performance issues...


  • Reston, Virginia, United States Leidos Full time

    Leidos is currently seeking a highly skilled Senior Network and Cybersecurity Operations Center Specialist to support the Advanced Battle Management System's (ABMS) Digital Infrastructure (DI) Network Manager program.In this mission, we will be supporting the Department of Air Force's (DAF) to field and operate the ABMS Digital Infrastructure.The successful...

  • Operations Manager

    4 weeks ago


    Reston, Virginia, United States Denver Wealth Management, Inc. Full time

    Are you a detail-oriented professional with experience in the financial services industry? We are seeking an Operations Manager to join our team at Denver Wealth Management, Inc. in Greenwood Village, CO.About the RoleThis is a 'working manager' position that requires strong organizational and critical thinking skills. As an Operations Manager, you will be...

  • Operations Manager

    4 weeks ago


    Reston, Virginia, United States Library Systems and Services Full time

    The Operations Manager at Library Systems and Services oversees daily operations and special events, managing a dedicated team of employees. This role requires a unique blend of operational efficiency and hospitality expertise.Key Responsibilities:Ensures seamless event execution by following established procedures and collaborating with team members.Greets...

  • IT Operations Manager

    4 weeks ago


    Reston, Virginia, United States CorSource Full time

    Job Summary:CorSource is seeking a highly skilled IT Operations Manager to oversee critical IT operations at our headquarters. This role requires flexibility, as you will be responsible for daily work and on-call time during crucial operations such as month-end and year-end closings. The ideal candidate will have advanced troubleshooting and reverse...

  • Operations Manager

    4 weeks ago


    Reston, Virginia, United States BBSI Inc Full time

    Job Title: Operations SupervisorJob Summary:We are seeking an experienced and dynamic Operations Supervisor to oversee our manufacturing operations. As the Operations Supervisor, you will be responsible for managing production processes, ensuring quality control, maintaining safety standards, and leading a team of skilled workers.Responsibilities:Oversee...

  • Operations Manager

    4 weeks ago


    Reston, Virginia, United States Ultimate Staffing Full time

    Operations & Inventory ManagerUltimate Staffing is seeking an experienced Operations & Inventory Manager to lead teams in Assembly, Shipping, Receiving, and Inventory Management. This role requires expertise in manufacturing and assembly operations, inventory management, and cross-functional collaboration.Key Responsibilities:Manage assembly and inventory...

  • Operations Manager

    4 weeks ago


    Reston, Virginia, United States Fenix Marine Services Full time

    About the RoleThe Operations Manager at Fenix Marine Services is a key member of the Terminal Management Team. Reporting to the functional department manager, you will execute daily operational plans and maintain a safe and healthy work environment. You will manage and direct union foremen, longshore labor, clerks, and mechanics. To be successful in this...

  • Operations Manager

    4 weeks ago


    Reston, Virginia, United States CEVA Logistics Full time

    Operations Manager Job DescriptionCEVA Logistics is seeking an experienced Operations Manager to oversee site operations, ensuring a consistent high level of service, profitability, and cost efficiency. The ideal candidate will have a strong background in logistics and supply chain management, with a proven track record of leading teams and driving business...

  • Operations Manager

    4 weeks ago


    Reston, Virginia, United States SOS International LLC Full time

    Job SummaryThe Operations Supervisor is a key position at SOS International LLC, reporting to the Operations Manager. This role oversees the administrative duties of Interpreters supporting large nationwide language interpretation services program.Key ResponsibilitiesSupervises up to 40 Spanish Interpreters across the country.Ensures all assigned candidates...


  • Reston, Virginia, United States Insight Global Full time

    Job Title: Office Operations ManagerLocation: Austin, TXDuration: Contract through 31/03/2024 - possibility of extensionJob Description:The Office Operations Manager serves as the primary point of contact and oversees all site activities at their assigned office location(s). They are responsible for managing every aspect of day-to-day operations at the site....


  • Reston, Virginia, United States Alibaba Cloud Full time

    Job SummaryAlibaba Cloud is seeking a highly skilled Facilities Operations Manager to oversee the critical facility operations of our overseas data centers. The ideal candidate will have a strong background in engineering and experience in managing large-scale data center operations.Key ResponsibilitiesManage the day-to-day operations of data center...


  • Reston, Virginia, United States General Dynamics Information Technology Full time

    Job Summary:General Dynamics Information Technology is seeking an Enterprise Operations Leader to support the day-to-day operational IT activities required to provide end-to-end enterprise-level monitoring, management, administration, and maintenance for all IT services and infrastructure.The successful candidate will oversee activities of the IM/IT...


  • Reston, Virginia, United States Dexian Full time

    Treasury Operations ManagerAbout the Role:We are seeking a highly skilled Treasury Operations Manager to lead and optimize our company's treasury operations. This role is responsible for designing, implementing, and managing the organization's banking structures, cash management strategies, and financial transactions.Key Responsibilities:Banking Structure &...