Enterprise Operations Manager
17 hours ago
Job Summary:
General Dynamics Information Technology is seeking an Enterprise Operations Leader to support the day-to-day operational IT activities required to provide end-to-end enterprise-level monitoring, management, administration, and maintenance for all IT services and infrastructure.
The successful candidate will oversee activities of the IM/IT operations team related to general management of customer services, maintenance of existing hardware and software, monitoring of system and service performance, and Help Desk support services.
Responsibilities include Service Operations, Data Center Services, IT Service Continuity, Information Security Management, Account Services, Directory Services, Authentication and Authorization Services, Tools and Data management, and Service Desk.
The Enterprise Operations Leader will serve as the single point of contact for operations-related issues and incidents and events related to sustainment of services.
Key Responsibilities:
- Oversee activities of the IM/IT operations team
- Manage service operations, data center services, IT service continuity, information security management, account services, directory services, authentication and authorization services, tools and data management, and service desk
- Serve as the single point of contact for operations-related issues and incidents
- Communicate critical and time-sensitive program-related information directly to the client
- Meet with clients to gain feedback on team performance and take action to address gaps
- Ensure efficient delivery of contract capabilities using industry standards and repeatable processes
- Manage and oversee subcontractors, as well as full-time employees
- Establish milestones and monitor adherence to master plans and schedules
- Review status of projects and budgets, manages schedules, and prepares status reports
- Assess performance and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives
Requirements:
- Bachelor's Degree or equivalent and 10+ years of experience
- An IAT III or IAM Level II qualified
- ITIL certifications required
- U.S. Citizenship is required
- Active DoD secret clearance
Work Environment:
Remote with up to 25% travel
Benefits:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
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