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Insurance Customer Service Representative
2 months ago
InsureOne Insurance Services America LLC is a leading insurance agency with a strong presence in the US. As part of Confie, one of the largest privately owned insurance agencies/brokers in the country, we have a proven track record of delivering exceptional service to our clients.
What We Offer- Competitive Compensation: Enjoy a competitive hourly pay rate, plus performance-based bonus opportunities.
- Ongoing Training and Mentorship: Receive continuous training and mentorship to help you grow in your career.
- Growth-Oriented Culture: Our company culture is focused on growth and development, with opportunities for internal promotion.
- Comprehensive Benefits: Enjoy a comprehensive benefits package, including medical, dental, vision, and life insurance.
- 401K Plan: Participate in a comprehensive 401K plan with a competitive employer match.
- Paid Time Off: Enjoy paid time off, including holidays, vacation, and personal time.
- Annual Incentive Trip: Join us for an annual incentive trip for top performers.
- Employee Assistance Program: Access confidential assistance for personal or professional issues.
- Extra Perks: Enjoy access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans, as well as pet insurance.
The Client Service Representative is responsible for delivering exceptional customer service to policyholders of Property & Casualty insurance. This includes answering questions, interpreting policies, explaining coverage, and resolving concerns. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work well in a fast-paced environment.
Responsibilities- Provide Exceptional Customer Service: Answer questions, interpret policies, explain coverage, and resolve concerns for policyholders.
- Liaise with Insurance Companies: Act as a liaison between customers and insurance companies to answer questions, promote opportunities, and resolve concerns.
- Upsell and Cross-Sell: Identify opportunities to upsell and cross-sell existing clients.
- High School Diploma or Equivalent
- 1+ Years of Customer Service Experience
- Excellent Communication Skills
- Attention to Detail
- Ability to Work Well in a Fast-Paced Environment
