Care Transition Liaison

1 week ago


New York, New York, United States Charlie Health Full time
Key Responsibilities
  • Answer inbound calls, emails, and texts, resolving patient and family concerns or requests efficiently and effectively
  • Act as a liaison between patients and internal Charlie Health teams such as Admissions, Billing, Utilization Review, Outreach, and Clinical
  • Support client-related requests from the Clinical Care team to improve the patient's experience
  • Identify gaps in treatment attendance and reach out to clients to resolve issues with treatment leading to non-attendance proactively
  • Communicate aftercare resources to families and work with families to schedule appointments post-Charlie Health
  • Manage client schedules, scheduling and rescheduling appointments
  • Complete all documentation in a timely and accurate manner


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