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Technical Support Engineer

2 months ago

Kansas City, Missouri, United States Rose International Full time

Qualifications and Educational Background:

  • 2-5 years of relevant experience
  • Preferred educational background includes a Bachelor's (BS) degree in Engineering or a related STEM field

Preferred Skills:

  • Proficient in Microsoft Office Suite
  • Exceptional organizational abilities
  • Strong communication skills
  • Presentation and management expertise
  • Familiarity with injection molding and plastic fabrication processes
  • Understanding of quality defects in molded components
  • Experience with testing and validation software
  • Background in wiring harness engineering
  • Ability to troubleshoot wiring harness issues
  • Knowledge of vehicle electrical systems
  • Capability to read and interpret engineering blueprints
  • Demonstrated adaptability and continuous learning
  • Commitment to team growth and knowledge sharing
  • Ability to manage multiple projects simultaneously
  • Exemplifies commitment to safety, quality, and cost management
  • Self-sufficient and organized professional
  • Willingness to travel

Responsibilities in Customer Support Engineering:

  • Effectively communicate and respond to plant Quality Concern Notifications (QCNs)
  • Present issue resolution status to management
  • Act as a key liaison with Quality teams at both Ford and suppliers
  • Understand supplier manufacturing processes
  • Facilitate visits from supplier corporate offices
  • Deploy resources effectively from corporate offices
  • Recognize design responsibilities of suppliers
  • Understand parts directed to tier 2 with relevant agreements
  • Knowledgeable in specifications and compliance standards
  • Provide daily support across multiple shifts
  • Collaborate with Incoming Quality and PVT during investigations of quality concerns
  • Ensure timely delivery of defective parts returned to suppliers
  • Proactively address issues at the Ford plant
  • Verify the use of certified stock on the assembly line
  • Ensure suspect stock is quarantined or returned to suppliers
  • Understand the part return process for the assembly plant
  • Possess means to test and check parts functionally and visually
  • Drive closure on all issues and communicate status effectively
  • Manage early claims binning and inform suppliers
  • Handle disputes and attend relevant meetings
  • Communicate concerns regarding parts handling to appropriate teams
  • Familiarity with supplier manufacturing processes and quality control methods
  • Trained in problem-solving methodologies
  • Participate in regular meetings and audits related to quality
  • Facilitate warranty parts shipment and follow up on deliveries
  • Stay updated on open BSAQ projects and collaborate with relevant teams
  • Build relationships with VRT leaders and team members

Equal Opportunity Statement:

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Additional Information:

For more details on employment benefits and pay equity laws, please refer to the relevant state department websites.