Customer Service Engineer

3 weeks ago


Kansas City, Missouri, United States IT Concepts Full time
Job Description

We are seeking an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.

Key Responsibilities
  • Provide technical support to customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure.
  • Respond to end-user requests for assistance when existing manuals and scripted responses are not sufficient to meet user needs.
  • Diagnose problems and lead customers through the necessary steps to correct their issues.
  • Conduct routine system administration tasks and log data in system admin logs.
  • Support the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
  • Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
  • Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
  • Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes.
Requirements
  • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline.
  • 2+ years of relevant experience.
  • 8 years of additional relevant experience may be substituted for education.
  • Experience in conducting routine system administration tasks and logging data in system admin logs.
  • Knowledge of debugging protocols and processes.
  • Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
  • Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment.
Clearance Requirement
  • US Citizen or Green card holder.
  • Willing and able to get a Public Trust Suitability clearance.

We offer great benefits, including Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, and a 401(k) plan. ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees, offering education reimbursement for certifications, degrees, or professional development. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities, including happy hours, holiday events, fitness & wellness events, and annual celebrations.



  • Kansas City, Missouri, United States IT Concepts Full time

    Job Title: Customer Service EngineerIT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met, and resolving complex technical issues.Key Responsibilities:Provide technical...


  • Kansas City, Missouri, United States IT Concepts Full time

    Job DescriptionIT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with efficiency and professionalism.Key Responsibilities:Provide technical support to customers via phone,...


  • Kansas City, Missouri, United States Agilent Full time

    Job Title:Field Service EngineerJob Summary:Agilent is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair of Gas Chromatography (GC) and Mass Spectrometry (GCMS) systems. The successful candidate will play a crucial role in customer success by ensuring equipment operates at its best, solving issues proactively,...


  • Kansas City, Missouri, United States Evertz Microsystems Limited Full time

    Job Title: Junior Field Service EngineerEvertz Microsystems Limited is a leading provider of broadcast, film production, and postproduction equipment. We are seeking a highly motivated and detail-oriented Junior Field Service Engineer to join our AV Service team.Job SummaryThe Junior Field Service Engineer will be responsible for installing and maintaining...


  • Kansas City, Missouri, United States Lifelancer Full time

    Job Title: Field Service Engineer - Biotechnology SpecialistJob Summary:We are seeking a highly motivated and experienced Field Service Engineer to join our team at Lifelancer. As a Field Service Engineer, you will be responsible for providing technical support to our customers in the biotechnology industry.Key Responsibilities:Provide timely and effective...


  • Kansas City, Missouri, United States Philips Full time

    About the RoleWe are seeking a highly skilled Field Service Engineer to join our team at Philips. As a Field Service Engineer, you will be responsible for providing on-site, online, and phone support to resolve complex technical problems and product issues for our customers.Key ResponsibilitiesProvide exceptional customer service by adhering to customer...


  • Kansas City, Missouri, United States Evertz Microsystems Limited Full time

    Job SummaryEvertz Microsystems Limited is seeking a highly skilled and motivated Field Service Engineer to join our AV Service team. As a key member of our team, you will be responsible for providing technical support and services to our customers across the US.Key ResponsibilitiesTravel within the US to provide customer support and servicesInstall and...


  • Kansas City, Missouri, United States Revvity Full time

    Job Title: Field Service Engineer - US MidwestLocation: Kansas City, St. Louis, US Remote - KS, US Remote - MOAbout Us: Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges.Job Summary: We are seeking a highly skilled Field Service Engineer to join...


  • Kansas City, Missouri, United States Agilent Full time

    As a Field Service Engineer at Agilent, you will play a critical role in supporting laboratories by installing, maintaining, and repairing HPLC and LCMS systems. Your expertise will be essential in ensuring the smooth operation of these systems, which are crucial for scientific discoveries.You will work directly with customers to troubleshoot issues,...


  • Kansas City, Missouri, United States Agilent Full time

    As a Field Service Engineer at Agilent, you will be responsible for providing on-site installation, maintenance, and repair of Gas Chromatography (GC) and Mass Spectrometry (GCMS) systems. This role requires a strong understanding of hardware, software, and network configurations.You will play a crucial role in customer success by ensuring equipment operates...


  • Kansas City, Missouri, United States Beckman Coulter Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Beckman Coulter Diagnostics. As a Field Service Engineer, you will be responsible for providing technical support and maintenance to our customers, ensuring the optimal performance of our equipment.Key ResponsibilitiesComplete troubleshooting, installation, validation,...


  • Kansas City, Missouri, United States Agilent Full time

    Job Title: Field Service EngineerJob Summary:We are seeking a highly skilled Field Service Engineer to join our team at Agilent. As a Field Service Engineer, you will play a critical role in supporting our customers by installing, maintaining, and repairing HPLC and LCMS systems. You will work directly with customers to troubleshoot issues, optimize system...


  • Kansas City, Missouri, United States Revvity Full time

    Job TitleField Service Engineer - US MidwestLocation(s)Customer Site - MO, Kansas City, St. Louis, US Remote - KS, US Remote - MOAbout UsRevvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges.We pair the enthusiasm of an industry disruptor with the...


  • Kansas City, Missouri, United States P1 Service, LLC Full time

    Job OverviewP1 Service, LLC. is seeking a skilled Maintenance Engineer to join our team at Saint Luke's Health System in Kansas City, Missouri.The ideal candidate will have a strong background in HVAC, mechanical, and electrical systems, with experience in performing routine maintenance, repairs, and inspections.This is a challenging role that requires...


  • Kansas City, Missouri, United States ENTRUST Solutions Group Full time

    Design Engineering ServicesWe are seeking a skilled Design Engineer to join our team at ENTRUST Solutions Group. As a Design Engineer, you will be responsible for applying technical knowledge to designs and ensuring projects meet specifications.Key Responsibilities:Apply technical knowledge to designs and ensure projects meet specifications.Communicate...


  • Kansas City, Missouri, United States ProLogistix Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Crown Center in Kansas City. As a Customer Service Representative, you will be responsible for providing excellent customer service to our guests, ensuring a positive experience at Crown Center.Key Responsibilities:Answer customer questions in person...


  • Kansas City, Missouri, United States TireHub LLC Full time

    The Customer Service Representative at TireHub LLC develops and maintains customer relationships, delivering exceptional customer service through inbound and outbound customer calls.This role reports to the Customer Service Lead and is responsible for managing incoming customer calls, elevating unresolved customer issues to designated departments, and...


  • Kansas City, Missouri, United States Enterprise Holdings Full time

    Customer Service RepresentativeEnterprise Mobility is seeking a skilled Customer Service Representative to provide exceptional customer experiences at our rental car locations. As a key member of our team, you will be responsible for delivering outstanding service, ensuring customer satisfaction, and promoting our products and services.Key...


  • Kansas City, Missouri, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key...


  • Kansas City, Missouri, United States GFL Environmental Full time

    The Customer Service Representative will be responsible for promoting GFL Environmental's solid waste services to businesses and industrial establishments. Key responsibilities include providing excellent customer service, communicating effectively with on-the-road employees, and resolving customer complaints in a timely manner. The ideal candidate will...