IT Field Support Specialist

3 days ago


Vail, Colorado, United States Cascadia Healthcare Full time
Job Summary:

As an IT Field Resource with Cascadia Healthcare, you will provide on-site support to our operating entities at multiple geographic locations. Your primary responsibilities will include setting up and maintaining computers and necessary peripheral devices, performing password resets, and tracking issues via our ticketing system. You will also be responsible for installing and configuring software, monitoring and maintaining local networks, ensuring security and privacy, and providing training and guidance to users.

Key Responsibilities:

Provide on-site support to operating entities at multiple locations
Set up and maintain computers and peripheral devices
Perform password resets and track issues via ticketing system
Install and configure software according to user needs
Monitor and maintain local networks for optimal performance and minimal downtime
Ensure security and privacy of networks and computer systems
Provide training and guidance to users on software and computer equipment

Requirements:

Associate degree or equivalent work experience in enterprise IT environment
CompTIA A+ certification or ability to obtain within 90 days
Advanced knowledge of Windows operating system
Knowledge of network basics, M365/O365, Active Directory, Cloud, and Microsoft admin tools
Advanced troubleshooting skills for end-user computing issues
Excellent communication and customer service skills
Ability to work independently and make independent decisions
Willingness to seek out new skills and techniques to increase proficiency

Working Conditions:

Work in office areas, basements, network rooms, and other storage areas
Heavy local travel (75%+) with occasional long-distance travel
Work beyond regular hours, including weekends and holidays, as needed
Subject to call-back during emergency conditions

Salary Description:
$60,000 DOE

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