Clinical Support Specialist

6 days ago


Vail, Colorado, United States Pennant Full time
Job Summary

The HCHB Resource - Service Desk is a critical component of the IT/Clinical Applications Resource team, responsible for delivering top-notch support and guidance to end users on HCHB modules and processes, including ancillary products and interfaces related to the EMR platform.

Key Responsibilities
  • Collaborate with team members, departments, and business leaders to effectively meet the clinical technology needs of the organization, focusing on the EMR and related applications, interfaces, and platforms.
  • Provide functional and technical support regarding HCHB and related applications by troubleshooting issues and providing centralized user support.
  • Offer intermittent on-call support in rotation with the HCHB Resource team.
  • Analyze and formulate action plans based on HCHB ticket data.
  • Track issues to resolution, including timely follow-up on open tickets.
  • Meet daily/weekly/monthly productivity standards to maintain support performance standards.
  • Develop and implement HCHB-related processes and related documents/forms.
  • Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution, and ability to meet changing needs.
  • Provide on-site support to operating entities if needed for acquisitions; travel may be required.
Requirements
  • 1+ years of general customer support, training, implementation, project management, or clinical application user experience.
  • Strong problem-solving, troubleshooting, and analytical skills.


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