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Clerical Support Specialist Switchboard

2 months ago

Denton, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:

We are seeking a highly skilled and detail-oriented Switchboard Operator to join our team at the Texas Department of Aging & Disability Services. As a Switchboard Operator, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our switchboard system.

Key Responsibilities:
  • Operate the switchboard and connect callers to the appropriate personnel in a timely and efficient manner.
  • Use good verbal communication skills and maintain a professional demeanor when interacting with callers.
  • Monitor alarm systems and ensure secure conditions are maintained.
  • Communicate effectively with facility personnel, including transportation, security, maintenance, and campus administration, using band mobile radios.
  • Perform receptionist functions as needed, including greeting visitors and announcing their arrival.
  • Handle high volumes of calls in a fast-paced environment and relay important information to callers.
  • Work independently with minimal supervision and exercise judgment in making administrative and technical decisions.
Requirements:
  • Ability to remain calm in crisis or emergency situations.
  • Ability to work a rotating schedule, including weekends and holidays, with short notice.
  • Flexibility and adaptability to meet the needs of the facility.
  • Ability to develop and implement administrative procedures and evaluate their effectiveness.
  • Ability to understand and follow verbal and written instructions.
  • Ability to establish and maintain effective working relationships with supervisors and coworkers.
Preferred Qualifications:
  • Knowledge of administrative, clerical, and data entry procedures and systems.
  • Experience with personal computers and software applications in a Windows environment.
  • Ability to use a band mobile radio and VOIP switchboard system.
Working Conditions:

This position requires the ability to work in a fast-paced environment and to remain calm in crisis or emergency situations. The Switchboard Operator will be required to work a rotating schedule, including weekends and holidays, with short notice.

What We Offer:

The Texas Department of Aging & Disability Services offers a competitive salary and benefits package, including excellent health benefits, a lifetime monthly retirement annuity, and participation in the Employees Retirement System of Texas.