Technical Support Specialist

5 days ago


Denton, Texas, United States RSVP & ACT Inc Full time
Job Summary

The Technical Support Specialist plays a vital role in ensuring customer satisfaction by providing timely and effective support via various communication channels.

This includes receiving, prioritizing, documenting, and actively resolving customer inquiries and escalating incidents when necessary to maintain service level expectations.

Key Responsibilities
  • Respond to incoming customer requests via phone, email, and/or chat sessions
  • Escalate customer inquiries as needed to maintain service level expectations
  • Document and track customer interactions to ensure effective issue resolution
  • Maintain technical expertise and proficiency with relevant software and computer systems
  • Communicate professionally and effectively with customers to ensure follow-up and issue resolution
  • Participate in ongoing training and development to enhance technical skills and knowledge
Requirements
  • Prior call center experience
  • Configuring and supporting Microsoft Windows operating systems
  • Excellent customer service and communication skills
  • Ability to manage competing priorities in a complex environment
  • Ability to devise creative technical solutions
Working Conditions

This position is in an office environment where team members occupy desks in assigned areas or at meeting/collaboration spaces within the building.

The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.



  • Denton, Texas, United States Patterson Company LLC Full time

    Job SummaryThe Technical Support Specialist is responsible for providing timely and effective support to customers via phone, email, or chat sessions. This includes receiving, prioritizing, documenting, and actively resolving customer inquiries and escalating incidents when necessary to maintain service level expectations.Key ResponsibilitiesRespond to...


  • Denton, Texas, United States Patterson Company LLC Full time

    Job SummaryThe Technical Support Specialist plays a vital role in ensuring customer satisfaction by providing timely and effective support via phone, email, or chat sessions.Key ResponsibilitiesRespond to incoming customer requests in a professional and courteous manner.Prioritize and document customer inquiries, escalating incidents when necessary to...


  • Denton, Texas, United States Applied Computing Technologies Full time

    Job DescriptionJob Title: Call Center TechnicianJob Summary:We are seeking a highly skilled and experienced Call Center Technician to join our team at Applied Computing Technologies. As a Call Center Technician, you will be responsible for providing technical support to our customers via phone, email, and chat. You will troubleshoot and resolve technical...


  • Denton, Texas, United States Quest Diagnostics Incorporated Full time

    Job Title: Technical Laboratory SpecialistQuest Diagnostics Incorporated is seeking a highly skilled Technical Laboratory Specialist to join our team. As a Technical Laboratory Specialist, you will be responsible for planning, coordinating, and evaluating technical and operational activities in the laboratory.Key Responsibilities:Coordinate and document...


  • Denton, Texas, United States Quest Diagnostics Incorporated Full time

    Job Title: Technical Laboratory SpecialistQuest Diagnostics Incorporated is seeking a highly skilled Technical Laboratory Specialist to join our team. As a Technical Laboratory Specialist, you will be responsible for ensuring the highest quality of laboratory operations and maintaining the integrity of our testing processes.Key Responsibilities:Coordinate...


  • Denton, Texas, United States Quest Diagnostics Incorporated Full time

    Job Title: Technical Laboratory SpecialistQuest Diagnostics Incorporated is seeking a highly skilled Technical Laboratory Specialist to join our team. As a Technical Laboratory Specialist, you will be responsible for ensuring the highest quality of laboratory operations and maintaining the integrity of our testing processes.Key Responsibilities:Coordinate...


  • Denton, Texas, United States Texas State Gov Full time

    Texas State Gov **Job Summary** As a Support Services Specialist at the State of Texas, you will be responsible for providing exceptional customer service and technical support to our citizens. **Key Responsibilities** * Receive and respond to incoming calls for service, evaluating and resolving issues as necessary * Coordinate escalation of calls for...


  • Denton, Texas, United States Quest Diagnostics Incorporated Full time

    Job SummaryWe are seeking a highly skilled Technical Laboratory Specialist to join our team at Quest Diagnostics Incorporated. This is a challenging and rewarding role that requires strong technical expertise and excellent communication skills.Key ResponsibilitiesCoordinate and document all competency testing, ensuring completeness and timeliness.Track...


  • Denton, Texas, United States University of North Texas System Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at the University of North Texas System. As a key member of our Administrative Information Technology Services department, you will provide technical support and assistance to students, faculty, and staff across our system.Key ResponsibilitiesProvide device...


  • Denton, Texas, United States Quest Diagnostics Incorporated Full time

    Job SummaryWe are seeking a highly skilled Technical Laboratory Specialist to join our team at Quest Diagnostics Incorporated. This is a challenging and rewarding role that requires strong technical expertise and excellent communication skills.Key ResponsibilitiesPlan, coordinate, and evaluate technical and operational activities in the laboratory.Perform...


  • Denton, Texas, United States Primoris Services Corporation Full time

    Job Overview:Primoris Services Corporation's corporate Fleet team is seeking an experienced Technical Writer to develop and maintain high-quality technical documentation. This role will be responsible for creating, reviewing, and revising standard operating procedures, policy and instruction procedures, and manuals. The successful candidate will ensure that...


  • Denton, Texas, United States Coker, Robb & Cannon, PC Full time

    Job SummaryCoker, Robb & Cannon, PC is seeking a highly skilled and organized Legal Support Specialist to provide comprehensive support to the firm's legal and administrative operations.Key ResponsibilitiesClient Communication: Provide exceptional client service, answer phone calls, and direct calls to the appropriate personnel.Administrative Support: Act as...


  • Denton, Texas, United States sacrao Full time

    ### Job Summary The Application Support Specialist is a key member of our team responsible for the daily management of UNT's degree audit application, uAchieve. This role requires a strong understanding of student records processing, academic policies, and procedures, as well as the ability to identify and address problems. ### Key Responsibilities *...


  • Denton, Texas, United States Thomson Reuters Full time

    About the RoleWe are seeking a highly skilled Product Support Representative to join our team at Thomson Reuters. As a Product Support Representative, you will play a critical role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer...


  • Denton, Texas, United States BrightStar Care of Denton Full time

    Join Our Team as a Compassionate Support SpecialistBrightStar Care of Denton is on the lookout for dedicated support specialists to enhance our team. We are particularly interested in individuals with a background in caring for patients with memory-related conditions and those who can assist with light domestic tasks.What We Offer:Attractive hourly wage...


  • Denton, Texas, United States University of North Texas System Full time

    Job Title: Sr Cross Functional IT Support SpecialistWe are seeking a highly skilled and experienced Sr Cross Functional IT Support Specialist to join our team at the University of North Texas System. As a key member of our IT department, you will be responsible for providing top-notch support for desktops, printers, networked devices, and other computing...


  • Denton, Texas, United States Thomson Reuters Full time

    About the RoleAs a Product Support Representative at Thomson Reuters, you will play a vital role in delivering exceptional customer support and assistance to our valued clients. Your primary responsibilities will include understanding customer queries, resolving issues, and ensuring overall customer satisfaction.Key Responsibilities:Customer Interaction and...


  • Denton, Texas, United States M1 Support Services Full time

    Aircraft Egress System TechnicianM1 Support Services is seeking a skilled Aircraft Egress System Technician to join our team. As an Egress System Technician, you will be responsible for conducting daily aircraft flightline and back shop Egress operations, maintaining aircraft egress systems, and performing periodic and other hourly calendar inspections or...


  • Denton, Texas, United States Full Bloom Full time

    Job Summary:At Full Bloom, we are seeking a highly motivated and dedicated Behavioral Support Specialist to join our team of professionals in special education and alternative education settings nationwide. As a key member of our team, you will play a vital role in supporting students who require additional behavioral support.Key Responsibilities:Provide...


  • Denton, Texas, United States sacrao Full time

    Job SummaryThe Application Support Specialist is a key member of the team responsible for the daily management of UNT's degree audit application, uAchieve. This role requires a strong understanding of student records processing, academic policies, and procedures, as well as college curriculum processes.Key Responsibilities• Perform daily tasks under the...