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Patient Service Representative Lead
1 month ago
We are seeking a highly skilled and experienced Patient Service Representative Lead to join our team at Advocate Aurora Health. As a key member of our surgical department, you will be responsible for providing exceptional patient care and ensuring a smooth registration process.
Key Responsibilities- Acts as a resource to patient services staff, providing training, work direction, and scheduling support.
- Assigns, monitors, and reviews progress and accuracy of work, directing efforts and providing guidance on complex issues.
- Assists with human resource responsibilities, including interviewing, staff development, and performance feedback.
- Greets patients and visitors, responds to routine requests, and answers telephone calls.
- Registers patients, obtains demographic and insurance information, and verifies coverage.
- Schedules appointments, coordinates cancellations and reschedules, and provides directional information.
- Updates insurance and patient information, ensuring accuracy and completeness.
- Identifies and resolves problems regarding registration, and monitors patient flow to ensure efficient and courteous care.
- Typically requires 3 years of experience in customer service and/or leadership.
- Demonstrated leadership skills, including delegation, team building, and problem-solving.
- Excellent communication, customer service, and interpersonal skills.
- Intermediate computer skills, including Microsoft Office and electronic mail.
- Understanding of basic medical terms and abbreviations.
Advocate Aurora Health is a national leader in clinical innovation, health outcomes, and value-based care. We provide care under the names Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. Our team of 155,000 teammates across 69 hospitals and over 1,000 care locations is committed to providing equitable care for all.
