Patient Access Service Representative Lead

1 month ago


Milwaukee, Wisconsin, United States Froedtert & Medical College of Wisconsin Full time
Patient Access Service Representative

We are seeking a skilled Patient Access Service Representative to join our team at Froedtert & Medical College of Wisconsin. In this role, you will be responsible for delivering exceptional patient experiences for front of house/patient facing needs.

Key Responsibilities:

  • Proactively greet patients and visitors, creating a helpful, positive, welcoming, and friendly patient experience.
  • Provide exceptional customer service, addressing patient concerns and resolving issues in a timely and professional manner.
  • Collaborate with healthcare teams to ensure seamless patient flow and efficient access to medical services.
  • Develop and maintain a thorough understanding of hospital policies, procedures, and services to effectively communicate with patients and families.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 1 year of experience in a patient-facing role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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