Technical Solutions Specialist
4 weeks ago
DP Solutions is seeking a highly skilled Technical Solutions Specialist to join our team. This individual will be responsible for delivering technical services to our managed services customers, with a focus on reducing support requirements and improving customer satisfaction.
The ideal candidate will have a strong understanding of IT systems and technologies, including Microsoft server and desktop operating systems, virtualization services, and cloud platforms. They will also possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
Key Responsibilities
- Provide technical support and troubleshooting services to customers
- Develop and maintain system documentation, including system reviews and audits
- Monitor and maintain remote monitoring and management systems
- Stay up-to-date with current and emerging technologies in the industry
- Collaborate with other teams to develop and maintain corporate best practices
Requirements
- Strong knowledge of IT systems and technologies
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
- Self-motivated with the ability to multi-task and adapt quickly to change
- Typing skills to ensure quick and accurate entry of service request details
Company Overview
DP Solutions is a leading IT technology solutions provider in the mid-Atlantic region, serving over 1,000 satisfied clients locally and nationwide. We are committed to delivering smart IT solutions and diligent customer service to help our clients achieve business success.
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