Technical Solutions Specialist

4 weeks ago


Columbia, South Carolina, United States DP Solutions Full time
Job Overview

DP Solutions is seeking a highly skilled Technical Solutions Specialist to join our team. This individual will be responsible for delivering technical services to our managed services customers, with a focus on reducing support requirements and improving customer satisfaction.

The ideal candidate will have a strong understanding of IT systems and technologies, including Microsoft server and desktop operating systems, virtualization services, and cloud platforms. They will also possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

Key Responsibilities

  • Provide technical support and troubleshooting services to customers
  • Develop and maintain system documentation, including system reviews and audits
  • Monitor and maintain remote monitoring and management systems
  • Stay up-to-date with current and emerging technologies in the industry
  • Collaborate with other teams to develop and maintain corporate best practices

Requirements

  • Strong knowledge of IT systems and technologies
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Self-motivated with the ability to multi-task and adapt quickly to change
  • Typing skills to ensure quick and accurate entry of service request details

Company Overview

DP Solutions is a leading IT technology solutions provider in the mid-Atlantic region, serving over 1,000 satisfied clients locally and nationwide. We are committed to delivering smart IT solutions and diligent customer service to help our clients achieve business success.



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