Intermediate Systems Administrator

2 weeks ago

Columbia, Maryland, United States Dezign Concepts LLC Full time
Job Overview

Position Code: BP-413-01

Security Clearance: Active (NSA) Top Secret Clearance with Polygraph Required

Compensation: Salary Range: Up to $140K (salary is commensurate with education and experience)

Work Arrangement: Hybrid/Remote/Telework position. Candidates must reside in the Washington Metropolitan area.

Role Summary

The Systems Administrator will play a pivotal role in establishing a nationwide cloud infrastructure within the Department of Defense for unclassified software development, analysis, and hosting.

Note: This position necessitates an existing NSA Top Secret Clearance and Polygraph.

Technical Environment

Technologies: Windows and Linux

Key Responsibilities
  • Facilitate the implementation, troubleshooting, and maintenance of IT systems.
  • Oversee IT system infrastructure and related processes, ensuring smooth day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.
  • Deliver Tier 1 (Help Desk) and Tier 2 (Escalation) support for problem identification, diagnosis, and resolution.
  • Assist in the escalation process and communicate status updates to agency management and internal stakeholders.
  • Support the dispatch system for hardware issues and remain engaged throughout the resolution process.
  • Configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot, maintain integrity, and configure network components while implementing enhancements to improve reliability and performance.
Qualifications
  • Citizenship: Must be a US Citizen
  • Clearance: Active Top-Secret SCI with Polygraph required
  • Minimum of ten (10) years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity.
  • Bachelor's degree in a technical discipline from an accredited institution is required; five (5) years of additional Systems Administrator experience may substitute for a degree.
  • Experience in providing Tier 1 and Tier 2 problem identification, diagnosis, and resolution.
  • Proven ability to provide detailed analysis and feedback to management for escalated tickets.
  • Strong oral and written communication skills with a focus on customer service.
  • Ability to convey technical information to both technical and non-technical audiences.
  • Hands-on experience troubleshooting Windows and Linux operating environments.
Benefits
  • Comprehensive health benefits including 100% coverage for medical and fixed costs for dental, vision, and short-term disability.
  • Work-life balance with 4 weeks of PTO and 11 paid holidays.
  • 401K plan with up to 5% matching and $5K reimbursement for training and certification.

Dezign Concepts LLC and Triune Solutions have established a strategic partnership to source skilled IT professionals for the National Security Agency (NSA). Our collaboration is dedicated to providing exceptional talent to the intelligence community, reinforcing our commitment to advancing mission-critical operations that protect national security.

Dezign Concepts LLC is an equal opportunity employer, committed to a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind, ensuring equal employment opportunities for all employees and applicants.

This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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