IT Systems Support Specialist

2 weeks ago


Columbia, Maryland, United States Red Arch Solutions Full time
Job Overview

Company: Red Arch Solutions

Red Arch Solutions is a distinguished small business specializing in IT integration and consulting, recognized as a premier IT provider for the Federal Government, particularly within the Intelligence Community. Our mission is to deliver cutting-edge tactical and strategic intelligence, systems, and software engineering solutions, addressing some of the most critical and unique challenges in national security.

We pride ourselves on employing exceptionally skilled professionals who are committed to collecting, analyzing, and disseminating vital information to national leaders. Our engineers are responsible for designing, developing, and deploying mission-critical solutions that support our war fighters. Additionally, we are an official AWS Partner, offering Cloud Solutions Architecture and Engineering utilizing Amazon Web Services.

Position Summary

We are seeking a highly qualified Systems Administrator to assist in the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. This role involves managing IT system infrastructure and overseeing processes related to these systems. The Systems Administrator will support IT systems through daily operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, and more.

Key Responsibilities
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support for problem identification, diagnosis, and resolution.
  • Oversee daily activities related to the configuration and operation of IT systems.
  • Assist users in accessing and utilizing IT systems effectively.
  • Optimize system operations and resource utilization while performing system capacity analysis and planning.
  • Deliver in-depth troubleshooting expertise for IT systems.
  • Offer detailed analysis and feedback to management and internal customers for escalated tickets.
  • Configure and manage UNIX and Windows operating systems, including the installation and loading of operating system software.
  • Maintain the integrity of network components and implement enhancements to improve reliability and performance.
Qualifications

Required:

  • Active TS/SCI with Polygraph clearance.
  • A minimum of five (5) years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity.
  • A Bachelor's degree in a technical discipline from an accredited institution is required; five (5) years of additional experience may substitute for a degree.

For further details, please reach out to us for more information.



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