Technical Support Specialist
4 weeks ago
The Helpdesk Analyst plays a crucial role in ensuring the smooth operation of computer systems and providing exceptional support to employees. This position requires a proactive approach to resolving technical issues and maintaining high levels of user satisfaction.
Key Responsibilities- Effectively manage multiple user requests, prioritizing tasks based on urgency and deadlines.
- Deliver technical support for inquiries related to computer systems, software applications, and hardware components.
- Engage with users through various communication channels, including in-person and telephonic interactions.
- Serve as a point of escalation for vendor-related issues and managed service provider inquiries.
- Oversee the daily performance and functionality of computer systems.
- Respond promptly to email requests from users seeking assistance.
- Guide users through troubleshooting processes to resolve their technical challenges.
- Install, modify, and repair computer hardware and software, with the capability to lift equipment weighing up to 50 lbs.
- Utilize diagnostic tools to identify and rectify technical problems.
- Resolve issues remotely involving Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Follow up with users to confirm resolution of their issues.
- Generate reports to identify recurring malfunctions.
- Maintain the ability to sit for extended periods while performing job duties.
- Proficient in Microsoft Office 365 and Microsoft Teams.
- Strong understanding of desktop computer hardware and the Windows 10 operating system.
- Ability to explain and assist end users in setting up PC hardware.
- Experience in transferring data and user profiles to new computer systems.
- Familiarity with patch management systems; experience with Quest KACE is a plus.
- Knowledge of Mobile Device Management, with experience in MaaS360 preferred.
- Experience working with Android and iOS mobile devices.
- Skilled in remote troubleshooting of software, hardware, printers, and networking issues.
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Technical Support Specialist
3 weeks ago
Chicago, Illinois, United States Connect Search, LLC Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Connect Search, LLC. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with efficiency and expertise.Key Responsibilities:Provide technical support to clients via...
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Technical Support Specialist
1 week ago
Chicago, Illinois, United States Intercom Full timeJoin Our Team as a Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Intercom. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring that they have a seamless experience with our product.Key Responsibilities:Communicate...
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Technical Support Specialist
1 month ago
Chicago, Illinois, United States EMPIST Full timePosition: Technical Support SpecialistLocation: Hybrid - Chicago, ILSchedule: Remote on Mondays and Fridays; In-office on Tuesdays, Wednesdays, and Thursdays.We are seeking a dedicated and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a diverse clientele across various sectors.Key Responsibilities:The Technical...
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Technical Support Specialist
4 weeks ago
Chicago, Illinois, United States EMPIST Full timePosition: Technical Support SpecialistWork Environment: Hybrid - Chicago, ILSchedule: Mon/Fri - Remote; Tues/Wed/Thurs - OfficeWe are seeking a dedicated, enthusiastic, and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a wide array of clients across various sectors.Key Responsibilities:The Technical Support...
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Technical Support Specialist
3 days ago
Chicago, Illinois, United States Roosevelt University Full timeTechnical Support SpecialistRoosevelt University is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Information Technology department, you will provide exceptional customer service to staff, faculty, and students, ensuring seamless technical support and assistance.Key Responsibilities:Diagnose and troubleshoot...
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Technical Support Specialist
2 weeks ago
Chicago, Illinois, United States Syntricate Technologies Full timeJob Overview:At Syntricate Technologies, we are seeking a skilled Technical Support Specialist to join our team.**Job Summary:**As a Technical Support Specialist, you will provide top-notch technical support to our end-users, troubleshooting and resolving hardware, software, and user problems in a timely and efficient manner.**Responsibilities:*** Provide...
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Technical Support Specialist
3 weeks ago
Chicago, Illinois, United States Syntricate Technologies Full timeJob Summary:Syntricate Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Technical Support: Provide...
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Technical Support Specialist
3 days ago
Chicago, Illinois, United States TEKsystems Full timeJob Opportunity:We are seeking a skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing level 1 triage support for our client's Epic Beaker go-live across their three main hospitals.Key Responsibilities:• Provide level 1 triage support for clinical lab staff on incidents...
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Technical Support Specialist
1 week ago
Chicago, Illinois, United States Tata Consultancy Services Full timeJob Title: End User Support SpecialistWe are seeking a highly skilled and experienced End User Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our end-users, ensuring their seamless experience with our systems and applications.Key...
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Technical Support Specialist
2 weeks ago
Chicago, Illinois, United States Wolters Kluwer Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wolters Kluwer. As a key member of our support team, you will be responsible for providing technical assistance to our customers and resolving complex technical issues related to our EMMI programs, systems, and applications.Key ResponsibilitiesProvide technical...
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Technical Support Specialist
3 days ago
Chicago, Illinois, United States tastytrade Full timeJob Title: Technical Support SpecialistAt tastytrade, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers via phone, email, and chat.Key Responsibilities:Troubleshoot hardware and software issuesAssist users with...
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Technical Support Specialist
2 weeks ago
Chicago, Illinois, United States Intercom Full timeAbout the RoleWe're seeking a highly skilled Technical Support Specialist to join our Customer Support team at Intercom. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, troubleshooting complex issues, and collaborating with cross-functional teams to drive product improvements.Key ResponsibilitiesProvide...
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Technical Support Specialist
4 weeks ago
Chicago, Illinois, United States ROCS, Inc Full timeJob DescriptionROCS, Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our employees and clients.ResponsibilitiesTechnical Support: Provide technical support for various applications, including MS Office Suite, Windows,...
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Customer Technical Support Specialist
3 days ago
Chicago, Illinois, United States STERIS Full timeJob Title:Technical Support Specialist IJob Summary:The Technical Support Specialist I provides technical support to customers, partners, and the field service team to drive complete resolution of first responder and moderately complex issues. The specialist leverages remote diagnostics, product knowledge, and troubleshooting experience to resolve issues...
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Technical Support Specialist
3 weeks ago
Chicago, Illinois, United States Intercom Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Intercom. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they have a seamless experience with our product.Key ResponsibilitiesCommunicate effectively with customers...
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Technical Support Specialist
1 week ago
Chicago, Illinois, United States TEKsystems Full timeJob Opportunity: Epic Beaker Support SpecialistWe are seeking a highly skilled and detail-oriented Epic Beaker Support Specialist to join our team at TEKsystems. As a key member of our command center, you will provide level 1 triage support to our clients during their Epic Beaker go-live.Responsibilities:Respond to calls from clinical lab staff regarding...
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L2 Technical Support Specialist
4 weeks ago
Chicago, Illinois, United States HTML Global Full timeJob Title: L2 Technical Support SpecialistCompany: HTML GlobalDescription:Join the team at HTML Global as an L2 Technical Support Specialist. We are a rapidly expanding managed IT service provider dedicated to supporting educational institutions. In this position, you will deliver high-level technical assistance and troubleshooting in K-12 educational...
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Chiller Technical Support Specialist
4 days ago
Chicago, Illinois, United States Smardt Full timeJoin Our Team as a Chiller Technical Support SpecialistWe are seeking a highly skilled and motivated individual to join our PSST department as a Chiller Technical Support Specialist. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their chiller systems are running smoothly and...
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Technical Support Specialist
4 weeks ago
Chicago, Illinois, United States Realtime Recruitment Full timePosition: Help Desk Specialist IIAre you enthusiastic about providing technical assistance and exceptional customer service? Do you excel in a remote working environment? If so, this opportunity may be ideal for you. We are seeking a Help Desk Specialist II to become an integral part of Realtime Recruitment's dedicated team, ensuring outstanding support for...
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Technical Support Specialist
1 month ago
Chicago, Illinois, United States Realtime Recruitment Full timePosition: Help Desk Specialist IIAre you enthusiastic about providing technical assistance and exceptional customer service? Do you excel in a remote working atmosphere? If so, this opportunity might be the right fit for you. We are seeking a Help Desk Specialist II to become an integral part of Realtime Recruitment's innovative team, dedicated to delivering...