Technical Support Specialist

3 days ago


Chicago, Illinois, United States tastytrade Full time
Job Title: Technical Support Specialist

At tastytrade, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers via phone, email, and chat.

Key Responsibilities:
  • Troubleshoot hardware and software issues
  • Assist users with installation, navigation, and settings issues
  • Create tickets as necessary for any found bugs, feature suggestions, functionality requests, or custom settings
  • Provide input and recommendations to the development team for improvements regarding current features and functionalities for software
Requirements:
  • Experience with technology, the cloud, and web-based and downloadable applications
  • Familiarity with basic Mac, Windows, Android, and iOS operating systems, interfaces, and system settings (Linux is a bonus)
  • Ability to navigate efficiently through a program's interface functionality while assisting customers to do the same on their machines using only spoken instructions
  • Understanding of program file location and management
  • Basic knowledge of office hardware, monitors, and common cables (HDMI, Display, Lightning Cables, USB-C, etc.)
  • Well-spoken and ability to efficiently communicate with customers
  • Ability to listen, understand, assess, and assist with any customer issues, asking questions as needed and giving detailed directions in response
Perks:
  • Performance Bonuses
  • Stock Purchase Options
  • 401k Plan
  • Continued Education Support
  • 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday)
  • 10 Paid Sick Days
  • Gym Membership Reimbursement
  • Commuter Benefits
  • Pet Insurance
  • Wellness & Mental Health Programs
  • Charitable Donation Matching
  • Two Paid Volunteer Days Off
  • Daily catered lunch when in the office
  • Full kitchen with snacks and beverages
  • In-building gym
  • CTA stop a block away, Shuttle to/from Metra
About Us:

tastytrade is a retail brokerage that provides professional-grade, world-class technology to retail traders at industry-leading prices. We focus on derivatives trading and offer equities, equity options, futures, and futures options. Built from the ground up by a team with decades of experience in the financial industry, we're a modern brokerage for the current financial climate.

Our dream is simple: we want more people to find more success with a better trading experience. That's why we're investing heavily in the right people, technology, and media to make that happen in the US and across the globe.

Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.



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