Training Specialist

3 days ago

Bloomington MN USA, United States BGM Group Full time
Job Title: Training Specialist

We are seeking a highly skilled Training Specialist to join our team at Element Technologies. As a Training Specialist, you will play a critical role in designing, developing, and delivering training programs to our clients.

Key Responsibilities:
  • Meet with clients to evaluate and determine training needs
  • Create training timelines and set expectations with clients
  • Develop, create, and customize training solutions (both live courses and prerecorded/self-paced training)
  • Deliver live, virtual training sessions
  • Support end-users beyond initial training, including answering questions on technical issues and training content
  • Maintain the Learning Management System (LMS), including enrolling new users, uploading new content, and troubleshooting with end-users
  • Create and manage training calendars
  • Build feedback processes to enable teams to use real-time analytics to improve the overall end-user experience
  • Engage internal and external clients by marketing and advertising existing and new training content
Requirements:
  • 3-5 years of customer service experience
  • Strong technical acumen, including the use of basic software (Microsoft Office, Adobe, etc.) and intermediate technical troubleshooting skills
  • Strong written and verbal communication skills
  • A high level of comfort presenting information/content to a large client base
  • Ability to adapt to change quickly
  • Quick learner and willingness to be trained on a variety of tasks
  • Team-oriented individual
Preferred Qualifications:
  • Previous training, teaching, or leadership experience (in-person and/or virtually)
  • Experience or exposure to the legal industry
  • Video editing skills
  • Experience with eLearning or video editing software such as Captivate, Camtasia, Articulate Storyline, Adobe Premiere Pro, etc.
  • Experience developing and/or writing training content or web design
What We Offer:
  • Competitive salary and bonus opportunities
  • 3 weeks of paid time off and 7 paid holidays
  • Health benefits, including medical, dental, and vision
  • 401(k) with a generous company contribution and access to a personal financial planner
  • Life and legal insurance
  • Flexible work models, including in-office, work-from-home, or hybrid options

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for training and development, we encourage you to apply.

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