Technical Support Specialist
4 weeks ago
Position Overview:
The Help Desk Support Analyst plays a crucial role in providing exceptional technical assistance to users across various platforms. This position is essential for ensuring seamless operations and user satisfaction.
Key Responsibilities:
- Delivering expert helpdesk support with a minimum of 3 years of relevant experience.
- Ensuring timely responses to support requests, adhering to a strict 1-hour SLA for communications.
- Managing a high volume of daily inquiries while maintaining professionalism and efficiency.
- Providing remote assistance to users in diverse locations through various communication channels such as phone, video calls, and online platforms.
Preferred Qualifications:
- Experience in a legal environment is highly desirable.
- Familiarity with industry-standard software such as iManage, ChromeRiver, Power PDF, 3E Financial System, and Intapp Intake/Conflicts systems.
This role is integral to the operational success of Alined Consulting Group, ensuring that users receive the support they need to thrive in their roles.
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