Nocturnal Hospitality Agent

1 week ago


Boothbay Harbor, Maine, United States Benchmark Spruce Point Inn Full time

Join Our Team at Benchmark Spruce Point Inn

At Benchmark | Pyramid, we prioritize Work-Life Balance for our employees through comprehensive practices, policies, and programs designed to support success both at work and in personal life. Here are some of the exceptional benefits we provide:

  • Access to Medical and Dental insurance tailored to your needs
  • Benchmark University for personal and professional growth through online courses and webinars
  • 401K matching to help secure your financial future
  • Discounted hotel stays across our properties
  • Generous Paid Time Off
  • Employee Assistance Program for support
  • Family-friendly employee events
  • Partnerships with major retailers for exclusive discounts
  • And many more benefits available upon inquiry

Your Opportunity:

We are seeking enthusiastic individuals to become part of our Front Desk team as a Night Auditor. The ideal candidate will leverage their friendly demeanor to create a lasting first impression for our guests. During the crucial hours of 11 PM to 7 AM, you will be responsible for checking in guests, registering them, and serving as a knowledgeable resource about the hotel and local attractions.

Your Responsibilities:

  • Assist guests in discovering their ideal experiences
  • Deliver outstanding customer service with genuine engagement
  • Facilitate guest check-ins, ensuring accurate credit processing and fulfilling special requests
  • Address and resolve guest issues to ensure satisfaction
  • Promote and inform guests about special hotel programs
  • Collaborate professionally with hotel staff across departments
  • Stay informed about emergency procedures and policies
  • Manage the house bank effectively
  • Prepare and distribute daily and weekly reports
  • Adhere to Night Audit procedures with meticulous attention to detail
  • Communicate essential information to the manager on duty
  • Follow established protocols for transactions and refunds
  • Support other departments as required

What We Are Looking For:

  • Availability to work overnight shifts
  • Strong attention to detail
  • High school diploma or equivalent
  • A passion for making a positive impact on others
  • An engaging and outgoing personality
  • Proficient computer skills
  • Excellent verbal and written communication abilities
  • Capability to thrive in a fast-paced environment
  • Ability to stand for the duration of your shift
  • Willingness to work various shifts, including weekends and holidays

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Compensation packages are determined based on various factors unique to each candidate, including skill set, experience, certifications, and location. This may vary in different areas due to labor cost considerations.

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