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Hotel Front Office Associate

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Bar Harbor, Maine, United States Witham Family Hotels Full time

Are you dedicated to providing exceptional guest experiences and enjoy addressing challenges? As a Front Desk Agent at Witham Family Hotels, you will serve as the initial point of contact for our guests, ensuring they receive a warm welcome and outstanding service throughout their visit.

By embracing the spirit of hospitality, you will deliver personalized and attentive service, guaranteeing each guest enjoys a seamless and pleasant stay. Your duties will encompass managing reservations, registering and assigning rooms, issuing room keys, processing payments, and addressing any inquiries or needs our guests may have.

Join our hospitality team in a tranquil environment, surrounded by stunning views. We value teamwork and are committed to your success in this essential role. Explore opportunities for professional advancement within our growing resort family.

As a family-owned independent resort, we are devoted to creating a sanctuary of hospitality and relaxation. Recognized as one of the Best Places to Work, we prioritize fostering an inclusive workplace where your support and collaborative spirit can flourish.

We are an equal opportunity employer, and we believe that our strength lies in our diversity.

You will be working full-time year-round, averaging 35-40 hours per week. Your schedule may include early mornings, late nights, weekends, and holiday hours. Overtime may be available and will be compensated in accordance with federal and state regulations.

Your hourly wage will range from $17 to $23, depending on your experience and skills.

Benefits and Perks:

  • Accrue Paid Time Off (PTO), up to 136 hours in your first year (prorated based on hire date). The longer you stay with us, the more PTO you earn.
  • Health Insurance - multiple Aetna Health plans, with 80% of the cost covered, including family options.
  • Dental and Vision Insurance - our dental plan covers up to 4 cleanings a year, and we have recently added Vision Insurance to our benefits.
  • 401(k) plan with up to 4% matching.
  • End of Season Bonus.
  • Heating savings program in partnership with a local provider.
  • Core Values Program - earn points for branded merchandise.
  • Life insurance and Accident, Death & Dismemberment policies - we cover the first $10,000, with additional voluntary coverage available.
  • Short-term disability at no cost.
  • Referral Bonus - up to $1,000 for each new full-time employee you refer.
  • Discounts on hotel stays, dining, and spa services.
  • Employee Recognition Programs.
  • Employee Assistance Program (EAP) - access to experienced counseling, free and anonymous.
  • Employee Relief Fund - financial support for unexpected situations, primarily funded by our dedicated team.
  • Annual Flu Shot Clinic.
  • Company gala recognizing employee contributions.
  • Be part of a company that gives back to the community.
Key Responsibilities:
  • Welcome Guests: Greet guests warmly, respond to inquiries, share local insights, and accommodate special requests.
  • Manage Reservations: Handle reservations, check-ins, and check-outs efficiently, and suggest room upgrades.
  • Promote Amenities: Highlight hotel features, sell rooms to walk-ins, and find alternatives when fully booked.
  • Assist Guests: Resolve guest issues promptly, provide additional services, and offer local recommendations.
  • Collaborate with Team Members: Work closely with colleagues, communicate effectively, and provide support as needed.
  • Maintain Front Desk Area: Keep the front desk organized, stock supplies, update logs, and manage records.
  • Adhere to Policies: Ensure high-quality work and compliance with all procedures and policies.
Qualifications:
  • High School diploma or equivalent work experience preferred.
  • Three months of guest service experience in a high-end hotel, resort, or office environment is preferred. We will train the right candidate.
Physical Requirements:
  • Ability to stand for extended periods, work on a computer, walk, and perform various physical tasks.
  • Must be able to lift up to 15 pounds.
  • Extended workdays may be necessary during peak periods. Reasonable accommodations may be made for individuals with disabilities.
Performance Evaluation:
Regular performance reviews, attendance, productivity, and feedback from colleagues will be considered.

If you are passionate about guest relations and eager to contribute to a positive guest experience, we invite you to be a vital part of our hospitality team.