Customer Success Associate

2 weeks ago

Juneau, Alaska, United States ReflexAI, Inc. Full time
{"title": "Customer Success Associate", "description": "About ReflexAI

ReflexAI is a cutting-edge technology company that brings innovative solutions to mission-driven organizations. Our Customer Success team is dedicated to ensuring our customers achieve their desired outcomes and have a positive experience with our tools.

About the Role

This is a unique opportunity to join our team as a Customer Success Associate. In this role, you will be responsible for supporting a vast number of accounts and projects to ensure our customers succeed. You will work closely with the Customer Success Manager and other team members to provide administrative support and assist with backend tasks needed to enhance customer experience.

Key Responsibilities
  1. Create key materials used in supporting ReflexAI customers, including internal documentation and customer-facing resources.
  2. Own processes related to ensuring high-quality tools for customers, including platform components and AI-powered features.
  3. Assist in the development and documentation of customer success processes and procedures.
  4. Generate and analyze reports related to customer success metrics, such as satisfaction, retention, and utilization.
  5. Aid in the preparation and delivery of onboarding materials and resources for new customers.
  6. Monitor and maintain product customer success tools and software, including CRM and other relevant platforms.
  7. Create and manage documentation related to customer interactions, feedback, and issue resolutions.
Requirements
  • Demonstrated experience working on projects with key milestones and measurable outcomes.
  • History of working on multiple tasks with different timelines, while consistently producing high-quality work.
  • High attention to detail in quantitative and qualitative areas.
  • Ability to quickly understand processes, implement them, and suggest opportunities for improvement.
  • Some understanding of customer success principles and processes, ideally in a setting that included technology innovation and/or mental health.
  • Desire to learn and grow in a new role.
What We Offer
  • Generous retirement, equity, healthcare, and PTO policies.
  • Flexibility to work remotely from anywhere in the United States.
  • Equal opportunity employer committed to diversity and inclusion.
", "lang_code": "en-US"}

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