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Senior Customer Success Manager
2 months ago
Rocket Software is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the long-term success of our customers by building strong relationships, identifying customer needs, and delivering tailored solutions.
Key Responsibilities:- Develop and execute customer success plans to drive customer satisfaction and retention
- Build and maintain strong relationships with customers to understand their business needs and goals
- Identify and communicate customer needs to internal stakeholders to drive business growth and expansion
- Collaborate with cross-functional teams to deliver customer-centric solutions and services
- Monitor and analyze customer health and satisfaction metrics to inform business decisions
- 5+ years of experience in customer success management with a proven track record of driving customer satisfaction and retention
- Strong understanding of customer success principles and methodologies
- Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders
- Ability to analyze complex customer data and develop actionable insights to inform business decisions
- Experience with customer success tools and technologies, such as Gainsight and Salesforce
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Rocket Software is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals. If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity.