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Senior Customer Success Manager

2 months ago

Juneau, Alaska, United States Rocket Software Full time
Customer Success Manager Job Description

Rocket Software is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the long-term success of our customers by building strong relationships, identifying customer needs, and delivering tailored solutions.

Key Responsibilities:
  • Develop and execute customer success plans to drive customer satisfaction and retention
  • Build and maintain strong relationships with customers to understand their business needs and goals
  • Identify and communicate customer needs to internal stakeholders to drive business growth and expansion
  • Collaborate with cross-functional teams to deliver customer-centric solutions and services
  • Monitor and analyze customer health and satisfaction metrics to inform business decisions
Requirements:
  • 5+ years of experience in customer success management with a proven track record of driving customer satisfaction and retention
  • Strong understanding of customer success principles and methodologies
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders
  • Ability to analyze complex customer data and develop actionable insights to inform business decisions
  • Experience with customer success tools and technologies, such as Gainsight and Salesforce
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Rocket Software is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals. If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity.