IT Operations Manager

3 days ago


Santa Ana, California, United States Illumination Foundation Full time
Job Overview

The Illumination Foundation is seeking a highly skilled IT Operations Manager to oversee the streamlined operation of the organization's technical infrastructure. This is a critical role that requires a strong understanding of IT systems, infrastructure, and operations.

Key Responsibilities
  • Formulate and implement long-term strategic plans for acquiring and enabling efficient and cost-effective information and communication technologies.
  • Manage IT department operational planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
  • Define and communicate project milestones, service level agreements, and resource allocation to stakeholders, including the Illumination Foundation executive team, department leads, support staff, and end users.
  • Benchmark, analyze reports on, and make recommendations for improving the IT infrastructure and IT systems.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware based on department needs.
  • Direct and perform research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
  • Oversee provision of end-user technical assistance, including service desk and technical support services.
  • Generally available after-hours to address urgent escalations and support special projects as needed.
Requirements
  • Bachelor's degree in the field of computer science or at least 5 years of information technology experience in an IT infrastructure support role.
  • Experience with infrastructure assessment, design, implementation, and support.
  • Knowledge of applicable laws and regulations (e.g. HIPAA, HITECH) as they relate to Healthcare Information Technology.
Preferred Qualifications
  • Current A+ or Network+ Certification preferred.
  • Experience in a healthcare setting preferred.
Benefits
  • Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan.
  • Dental and Vision Insurance.
  • Life, AD&D and LTD Insurance funded 100% by Illumination Foundation.
  • Employee Assistance Program.
  • Professional Development Reimbursement.
  • 401K with Company Matching.
  • 15 days' vacation PTO/year.
  • 6 days sick PTO/year.
  • 10 days holiday PTO/year.
  • Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.


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