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Front Desk Representative

4 weeks ago

Dallas, Texas, United States Doubletree Dallas Campbell Center Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at DoubleTree by Hilton Hotel Dallas - Campbell Centre. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience for all.

Responsibilities
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Process payments and handle cash and credit transactions.
  • Maintain a clean and organized front desk area, including the lobby and surrounding areas.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a global leader in the hospitality industry.