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Account Growth Specialist

2 months ago


Ann Arbor, Michigan, United States Clarivate Analytics US LLC Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer satisfaction, retention, and growth.

Key Responsibilities
  • Customer Advocacy: Develop and maintain strong relationships with key customers, providing expert guidance and support to ensure they derive maximum value from our library software solutions.
  • Business Development: Identify and pursue new business opportunities across our range of products and services, working closely with Sales and other internal partners to drive growth and expansion.
  • Operational Oversight: Provide governance and operational oversight, ensuring effective internal working relationships and coordination with geographically distributed virtual matrix teams.
  • Regular Business Reviews: Collaborate with Sales and other internal partners to deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers.
  • Customer Success Mission: Assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate.
Requirements
  • Experience: 5 years of Customer Success, Account Management, or similar experience managing customer relationships.
  • Education: Bachelor's Degree required; or equivalent work experience.
  • Skills: Strong attention to detail, industry and product knowledge, and ability to effectively interact at all levels of an organization.
  • Technical Skills: Experience with library software solutions from Ex Libris, such as Alma, PrimoVE, or Leganto, and ability to use a Customer Success software platform.
About the Team

Our A & G Customer Success team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals.