National Account Support Specialist

3 weeks ago


Ann Arbor, Michigan, United States BELFOR Franchise Group Full time
Job Overview

We are seeking a highly skilled National Account Support Specialist to join our team at BELFOR Franchise Group. This critical position is responsible for bringing new commercial business to our franchise owners and ensuring seamless service level agreements are in place.

The ideal candidate will possess superior attention to detail, strong verbal and written communication skills, and previous experience in a role providing great customer service. They will also be able to productively work independently and as part of a team, with strong analytical thinking skills and problem-solving abilities.

Key responsibilities include:

  • Supporting existing national and regional accounts as the primary contact
  • Reviewing work orders, service reports, and creating invoices
  • Ensuring team members understand and comply with company contracts
  • Maintaining a positive attitude to provide great customer service internally and externally
  • Maintaining an organized system of physical and digital records

As a National Account Support Specialist, you will play a vital role in our team's success and have the opportunity to grow and develop your skills in a dynamic and supportive environment.

BELFOR Franchise Group is a leading name in restoration and service franchise opportunities, owning three leading franchises including DUCTZ, HOODZ, and 1-800 WATER DAMAGE. We offer exclusive territories and the ability to expand, as well as comprehensive training and support to ensure maximum success.



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