Retail Sales Associate

2 months ago

Austin, Texas, United States Express Full time
About the Role

Express, a leading Direct-to-Consumer platform, is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Sales Associate, you will play a critical role in providing an exceptional shopping experience for our customers, while assisting with various tasks such as stocking, cleaning, and folding merchandise.

Key Responsibilities
  • Maintain a Clean and Organized Store Environment: Ensure the sales floor, checkout, fitting room, and stock room are clean, organized, and safe for customers.
  • Follow Company Policies and Procedures: Adhere to company guidelines to ensure the safety of all associates and customers.
  • Assist with Product Launches: Help with product launch changes according to company standard operating procedures.
  • Provide a Great Customer Experience: Deliver on all aspects of the customer experience model, including processing transactions quickly and accurately, resolving customer service-related issues, and driving credit and loyalty member programs.
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 years of relevant job experience, with a minimum of 6 months
  • Proficient in Technology: Proficient in the use of technology, including iPads and registers
  • Availability: Meets defined availability criteria, including nights, weekends, and non-business hours
  • Physical Requirements: Meets physical requirements
Critical Skills and Attributes
  • Previous Retail Experience: Previous retail experience preferred
  • Customer Service Skills: Excellent customer service skills and ability to interact with customers
  • Communication Skills: Strong verbal and written communication skills, specifically with customers, sales leadership team, and associates
  • Collaborative Skills: Demonstrated collaborative skills and ability to work well within a team
Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, Pharmacy, Dental, and Vision Coverage
  • 401(k) and Roth 401(k) with Company Match
  • Merchandise Discount
  • Paid Time Off
  • Parental Leave for New Moms and Dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

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