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Food and Beverage Operations Manager

2 months ago

Chicago, Illinois, United States Lodge Management Group Full time
Job Overview

We are seeking a skilled Food and Beverage Operations Manager to oversee all aspects of our hospitality services and ensure an exceptional guest experience. The ideal candidate will possess the ability to forecast, plan, and manage all orders, personnel, and financial resources effectively. The primary objective is to enhance sales and revenue through customer satisfaction and employee engagement.

This position requires an individual with demonstrated expertise in project management, a solid understanding of contemporary food trends, cocktails, and beers, along with a genuine passion for building a thriving business.

Key Responsibilities

  • Maintain outstanding levels of customer service for both internal and external stakeholders.
  • Proactively identify and address customer needs and concerns.
  • Set targets, KPIs, schedules, policies, and procedures.
  • Foster a culture of open communication and ownership, emphasizing motivation and teamwork.
  • Adhere to all health and safety regulations.
  • Provide management with reports on sales performance and productivity.

Essential Requirements

  • Experience in project management.
  • A minimum of 2 years in training and management roles.
  • Basic financial acumen and accountability.
  • Preferred experience with PNL input.
  • Knowledge of product ordering and inventory management is advantageous.
  • Strong attention to detail and a sense of urgency.
  • Engagement in hospitality and community initiatives.
  • Experience in serving and bartending is required.
  • Familiarity with ALOHA P.O.S. systems is a plus.

Qualifications

  • Must be at least 21 years old.
  • Basic computer proficiency.
  • Strong written and verbal communication skills.
  • Availability to work nights and weekends, including late hours.
  • Proven experience in food and beverage management.
  • Proficient in various software applications (MS Office, restaurant management software, POS).
  • Ability to identify and resolve issues efficiently.
  • Skilled in delegating multiple tasks.
  • Strong leadership and communication abilities.
  • Up-to-date knowledge of food and beverage trends and best practices.
  • Capability to manage staff and achieve financial objectives.
  • Guest-focused and service-oriented mindset.

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, along with bonus opportunities, venue discounts, and a competitive salary starting at $65,000.