Front Office Associate

2 weeks ago


Omaha, Nebraska, United States Genesis HealthCare Full time
Front Desk Operations Associate

We are seeking a meticulous individual to become part of our team as a Front Desk Operations Associate. In this position, you will play a crucial role in ensuring seamless daily operations at the Front Desk, delivering exceptional customer service, and fostering strong relationships with members.

Key Responsibilities:
  • Adhere to front desk protocols as outlined in the operational manual
  • Manage incoming phone calls, take messages, and redirect calls as necessary
  • Possess comprehensive knowledge of club facilities and local area
  • Engage with members respectfully, utilizing their names in communication
  • Participate in all staff meetings and club events
  • Maintain a clean, organized, and well-kept front desk area
  • Respond promptly to emergency situations
Performance Expectations:
  • Exemplify Genesis Health Clubs' professionalism at all times
  • Contribute innovative ideas to support club objectives
  • Effectively address member inquiries and resolve complaints
Qualifications:
  • Availability to work flexible hours, including weekends, evenings, and holidays
  • Current or ability to obtain CPR certification within 60 days
  • Collaborate effectively with team members
  • Experience in handling cash and credit card transactions
  • Exhibit strong customer service capabilities
Physical Requirements:
  • Ability to stand for extended periods
  • Capable of lifting up to 35 pounds
  • Effective communication skills with guests and colleagues


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