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Reception Operations Specialist

2 months ago

Omaha, Nebraska, United States Genesis HealthCare Full time
Front Desk Operations Associate

We are seeking a meticulous and service-oriented individual to become a part of our team as a Front Desk Operations Associate. In this position, you will play a crucial role in facilitating the daily operations at the Front Desk, delivering exceptional customer service, and fostering positive relationships with our members.

Key Responsibilities:
  • Adhere to front desk protocols as outlined in the operational manual
  • Manage incoming phone calls, take messages, and redirect calls as necessary
  • Maintain a comprehensive understanding of club amenities and local surroundings
  • Engage with members respectfully, utilizing their names in communication
  • Participate in all staff meetings and club events
  • Ensure the front desk area is clean, organized, and well-kept
  • Respond to emergency situations with urgency and efficiency
Performance Expectations:
  • Exemplify professionalism while representing Genesis Health Clubs
  • Contribute innovative ideas to help achieve club objectives
  • Effectively address member inquiries and resolve complaints
Qualifications:
  • Availability to work flexible hours, including weekends, evenings, and holidays
  • Current or ability to obtain CPR certification within a specified timeframe
  • Ability to collaborate effectively with team members
  • Experience with cash handling and processing credit card transactions
  • Exhibit strong customer service abilities
Physical Requirements:
  • Ability to stand for prolonged periods
  • Capable of lifting items weighing up to 35 pounds
  • Effective communication skills with guests and team members