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Fitness Studio Operations Coordinator

2 months ago

Omaha, Nebraska, United States Orangetheory - Franchise #0268 Full time
Job Overview

The Fitness Studio Operations Coordinator plays a vital role in overseeing all aspects of the fitness studio's front desk operations. The ideal candidate will possess exceptional customer service abilities and a strong background in sales. This position is tasked with achieving and surpassing key performance indicators related to studio memberships, package sales, and overall customer engagement.


Key Responsibilities:
  • Meet and exceed daily, weekly, and monthly sales targets.
  • Conduct regular evaluations and propose strategies to enhance operational efficiency.
  • Assist in training and mentoring sales staff, promoting a culture of accountability and teamwork.
  • Develop and maintain a robust referral program.
  • Ensure accurate record-keeping using established sales systems.
  • Manage customer inquiries and follow-up communications.
  • Facilitate studio previews for potential clients and current members.
  • Welcome members and guests with enthusiasm, fostering a positive atmosphere.
  • Guide new sales associates through a comprehensive training program.
  • Exemplify studio standards through active participation in all activities.
  • Maintain cleanliness and organization of the front desk and lobby area.
  • Process transactions accurately and efficiently.
  • Provide timely follow-ups with prospective clients.
  • Address member inquiries and concerns promptly.
  • Resolve technical issues effectively.
  • Ensure proper onboarding of all clients.
  • Collaborate closely with the fitness team to fulfill operational processes.
  • Participate in all relevant training programs.
  • Adhere to front desk protocols including member check-ins and cash handling.
  • Deliver exceptional customer service consistently.
  • Embody a positive attitude and passion for the brand.
  • Perform additional duties as assigned by management.

Required Skills and Qualifications:
  • Proficient in basic computer applications (MS Office, Internet).
  • Self-motivated with a willingness to accept feedback for personal and team growth.
  • Ability to work flexible hours, including evenings and weekends.
  • Excellent interpersonal and customer service skills.
  • Strong verbal and written communication abilities.
  • Demonstrated leadership skills with a high level of trust in decision-making.
  • Capability to identify and resolve issues effectively.
  • Detail-oriented and highly organized, able to manage multiple tasks in a dynamic environment.
  • Ability to thrive in a collaborative team setting.
  • Passion for health, fitness, and helping others achieve their goals.
  • Commitment to continuous learning and career advancement.