Patient Coordination Associate
2 weeks ago
Position Summary: The Scheduling Coordinator plays a vital role in ensuring a seamless experience for patients and healthcare providers.
Key Responsibilities:
- Respond to all incoming calls with professionalism and a positive demeanor.
- Collect and update demographic information for new and existing patients.
- Manage appointment scheduling, including rescheduling and cancellations as required.
- Maintain accurate and current physician schedules to ensure proper patient appointments.
- Conduct insurance verification and obtain necessary authorizations.
- Handle scheduling and documentation related to both incoming and outgoing referrals.
- Optimize the provider's schedule for maximum efficiency.
- Communicate effectively with patients and clinic staff to provide timely information.
- Utilize computerized scheduling systems to coordinate mutually convenient appointment times.
- Prepare necessary documentation for upcoming patient visits.
- Request external medical records and imaging for upcoming appointments.
- Uphold patient confidentiality and adhere to HIPAA regulations.
- Maintain a daily task list to ensure all responsibilities are addressed.
- Encourage participation in the patient portal.
- Be cross-trained to assist in other administrative roles, including front desk support as needed.
- Perform additional front office duties as assigned.
- Provide scheduling support for Telehealth appointments.
- Scan and manage medical records for new patients with upcoming appointments.
- Distribute new patient paperwork using designated software and offer technical assistance.
Qualifications:
- Ability to sit for extended periods while working at a desk and on a computer.
- Capability to lift items weighing up to 15 pounds.
- Strong multitasking skills and attention to detail.
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