Event Operations Supervisor

1 week ago


Norfolk, Virginia, United States AEG Full time
To be considered for this position, please ensure you complete the application process after clicking 'Apply Now' above.

Overview

As the Event Operations Supervisor, you will report directly to the Event Services Manager and will be responsible for leading and managing the Event Staff. This role is crucial in enhancing guest experiences and creating memorable moments for both attendees and staff. You will maintain close communication with event managers and may need to make informed decisions independently to ensure exceptional customer service within established guidelines.

This position offers an hourly wage of $20.

Benefits for part-time roles include a 401(k) savings plan with matching contributions. Additionally, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave for every 30 hours worked, up to a maximum of 48 hours per year.

This position will remain open until filled.

Responsibilities
  • Assist in the management of event day staff, including ticket takers, ushers, and third-party security personnel.
  • Collaborate closely with Event Managers and Guest Services Managers to ensure all event-related information is effectively communicated to part-time staff.
  • Prepare your designated area for guests, promptly reporting any issues to the appropriate personnel.
  • Welcome guests with a friendly demeanor and a helpful attitude as they enter the venue.
  • Oversee the scanning of event tickets to ensure proper entry.
  • Assist attendees in finding their seats.
  • Remain vigilant and proactive regarding potential hazards, reporting incidents as they arise.
  • Manage staff in your assigned area, addressing issues and identifying opportunities to create lasting memories for guests.
  • Respond to guest concerns and complaints in a timely and professional manner, escalating issues to the Event Manager or Guest Services Coordinator as necessary.
  • Assist guests in ADA accessible seating areas.
  • Enforce all venue policies and procedures to maintain a safe environment for all attendees.
  • Provide outstanding customer service to both internal and external clients.
  • Manage foot traffic flow during large events.
  • Document, respond to, and report all incidents occurring during events, including medical or safety-related issues.
  • Be knowledgeable about the arena's emergency evacuation plan to assist guests safely in the event of an emergency.
  • Perform additional duties as assigned.
Qualifications
  • Preferred experience in hospitality, entertainment, or security sectors.
  • Leadership experience is advantageous.
  • A passion for working with and assisting people is essential.
  • Ability to stand for extended periods.
  • Maintain a POSITIVE attitude while managing challenging situations.
  • Demonstrated ability to thrive in a fast-paced, high-pressure environment and provide innovative solutions to challenges.
  • Flexible availability for nights, weekends, and some holidays.
  • Willingness to work at events both indoors and outdoors.


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