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Automotive Customer Care Specialist

2 months ago


Southfield, Michigan, United States Tamaroff Motors Full time
Position Overview

Company Overview

Tamaroff Motors is on the lookout for a dedicated Automotive Customer Care Specialist to deliver outstanding service to our clientele and assist them with their vehicle maintenance requirements. The perfect candidate will possess strong communication abilities, a commitment to teamwork, and a genuine enthusiasm for the automotive sector.

Compensation & Benefits

  • Attractive salary structure with bi-weekly payments.
  • Comprehensive medical, vision, and dental insurance.
  • Paid time off for holidays and vacations.
  • Retirement plan options, Employee Recognition Programs, and Referral Bonuses.
  • Opportunities for professional growth and career advancement.

Key Responsibilities

  • Welcome and assist customers as they arrive at the service area.
  • Engage with clients to assess their automotive requirements and provide precise information.
  • Coordinate service appointments and oversee the service timetable to guarantee prompt and effective service delivery.
  • Address customer inquiries and concerns, resolving them professionally and efficiently.
  • Maintain and update service records and customer profiles within the service management system.
  • Ensure the service area remains clean and organized, including customer waiting zones and service bays.
  • Inform clients about current promotions and special offers.
  • Carry out additional tasks as directed by management.

Qualifications

  • High school diploma or GED is preferred.
  • A minimum of 1 year of experience in the automotive field is preferred.
  • Capability to thrive in a dynamic work environment.
  • Strong multitasking abilities.
  • Ability to manage and protect confidential information.
  • Exceptional customer service and interpersonal skills.

Tamaroff Motors is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.