Reservations Coordinator

1 week ago


Chicago, Illinois, United States Radisson Hotel Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Reservations Coordinator to join our team at Radisson Hotel Group. As a key member of our front desk team, you will be responsible for maximizing hotel revenue and occupancy by selling rooms availability and rates to incoming callers and booking reservations.

Key Responsibilities
  • Group Reservations: Oversees group blocks and the group reservations process, ensuring accurate and timely processing of group bookings.
  • Customer Service: Receives and processes incoming customer reservations, providing exceptional service and ensuring a positive guest experience.
  • Revenue Management: Maximizes occupancy and average rate by offering a variety of rates and promotional packages, and by helping to maintain accurate occupancy forecasts.
  • Guest Satisfaction: Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Requirements
  • Education: GED or high school diploma required.
  • Experience: Minimum 12 months experience in customer service, with ideal candidate having a minimum of one-year of hotel front desk experience or other hotel experience.
  • Skills: Strong multitasking skills, strong listening skills, strong verbal, written and interpersonal skills, strong attention to detail, commitment to exceptional guest service, and ability to maintain a positive and professional attitude when handling all situations.
Working Conditions

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.



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