Luxury Hotel Reservations Coordinator

2 weeks ago


Chicago, Illinois, United States Hongkong & Shanghai Hotels Group Full time

Reservations Agent

Business Unit: Hongkong & Shanghai Hotels Group

We are looking for a dedicated Reservations Agent to become a vital member of our team, contributing to our commitment to exceptional guest service.

Join a prestigious Five-Star Five-Diamond establishment located in a prime area, renowned for its elegance and service excellence.

Enjoy opportunities for professional growth within a diverse property featuring multiple outlets.

We offer a comprehensive health benefits package along with a 401(k) plan that includes company matching.

Key Responsibilities:

  • Oversee the efficient operation of all aspects of Reservations.
  • Demonstrate thorough knowledge and adherence to both company and industry standards.
  • Maintain a consistent level of performance in line with established service expectations.
  • Collaborate with various departments to ensure a guest-centric approach.
  • Comply with all database requirements set forth by the Head Office.
  • Facilitate smooth handovers to ensure seamless Reservations operations.

General Requirements:

  • A minimum of 2 years of experience in room Reservations within a luxury hotel environment is preferred.
  • Familiarity with Property Management Systems (PMS) such as Opera, along with basic knowledge of the Housekeeping department.
  • Ability to manage high work demands and pressure, demonstrating excellent organizational skills.
  • Strong command of both written and spoken English.

We welcome your application for further consideration. Please note that candidates must possess work authorization in the United States.

About Hongkong & Shanghai Hotels Group:

As a leader in the hospitality industry, we pride ourselves on our tradition of exceptional service and commitment to guest satisfaction.



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