Luxury Hotel Reservations Coordinator
2 weeks ago
Reservations Agent
Business Unit: Hongkong & Shanghai Hotels Group
We are looking for a dedicated Reservations Agent to become a vital member of our team, contributing to our commitment to exceptional guest service.
Join a prestigious Five-Star Five-Diamond establishment located in a prime area, renowned for its elegance and service excellence.
Enjoy opportunities for professional growth within a diverse property featuring multiple outlets.
We offer a comprehensive health benefits package along with a 401(k) plan that includes company matching.
Key Responsibilities:
- Oversee the efficient operation of all aspects of Reservations.
- Demonstrate thorough knowledge and adherence to both company and industry standards.
- Maintain a consistent level of performance in line with established service expectations.
- Collaborate with various departments to ensure a guest-centric approach.
- Comply with all database requirements set forth by the Head Office.
- Facilitate smooth handovers to ensure seamless Reservations operations.
General Requirements:
- A minimum of 2 years of experience in room Reservations within a luxury hotel environment is preferred.
- Familiarity with Property Management Systems (PMS) such as Opera, along with basic knowledge of the Housekeeping department.
- Ability to manage high work demands and pressure, demonstrating excellent organizational skills.
- Strong command of both written and spoken English.
We welcome your application for further consideration. Please note that candidates must possess work authorization in the United States.
About Hongkong & Shanghai Hotels Group:
As a leader in the hospitality industry, we pride ourselves on our tradition of exceptional service and commitment to guest satisfaction.
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