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Reservations Coordinator

2 months ago

Chicago, Illinois, United States Four Seasons Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Four Seasons. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Reservations: Assist guests with booking reservations, ensuring accurate and efficient processing of requests.
  • Customer Service: Provide exceptional customer service over the phone and in person, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Record Keeping: Maintain accurate records of reservations and guest information, ensuring seamless communication between departments.
  • Collaboration: Collaborate with other departments to ensure guest needs are met, working closely with colleagues to provide a seamless and enjoyable experience.
  • Knowledge and Communication: Stay up-to-date on hotel amenities and promotions, communicating this information to guests and colleagues as needed.
Requirements

To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be a team player, with a strong focus on providing exceptional customer service and ensuring the highest level of guest satisfaction.