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Guest Relations Coordinator

2 months ago

Chicago, Illinois, United States Galit Full time

Company Overview: Galit is a distinguished Middle Eastern dining establishment located in the vibrant Lincoln Park area of Chicago, proudly managed by Chef Zachary Engel and Andrés Clavero. This restaurant serves as a communal hub where hospitality professionals, patrons, and suppliers unite to honor food and beverages in a respectful, friendly, and nurturing environment. The culinary offerings emphasize a seasonal and localized interpretation of Middle Eastern and Israeli immigrant cuisines, complemented by an innovative beverage selection.



Position Summary: The primary role of the Host is to effectively manage and coordinate reservations for daily operations. This includes warmly welcoming guests upon arrival and bidding them farewell upon departure. The Host is responsible for ensuring that the team delivers outstanding hospitality and a delightful dining experience. Continuous communication with management during meal service is essential to maintain seamless operations. The Host will engage with guests both over the phone and in-person with honesty and respect. Reporting directly to the General Manager and other Managers, as well as occasionally to the Executive Chef and Sous Chefs, the Host plays a vital role in fostering a positive workplace culture aligned with Galit's values.



Key Responsibilities:

  • Foster genuine and warm interactions with all guests while maintaining professionalism and courtesy, utilizing the language prescribed by management.
  • Manage the reservation system to organize and maintain the reservation template.
  • Welcome and acknowledge all guests upon their arrival and departure from the restaurant.
  • Ensure that the team consistently provides exceptional hospitality to guests.
  • Guide guests to their designated tables, seat them, and provide menus.
  • Respond to general inquiries from guests regarding restaurant operations, including hours, menu options, restroom locations, and parking directions.
  • Handle phone inquiries at the main host desk or in the office.
  • Build and sustain professional relationships with all staff, Chefs, and Managers through a collaborative and positive work ethic.
  • Communicate effectively with Chefs, Managers, and Front of House personnel to address guest needs and requests.
  • Maintain a comprehensive understanding of all floor plans and seating arrangements.
  • Ensure uniform cleanliness and adherence to dress code at all times.
  • Comply with safety standards and health guidelines.


Qualifications and Skills:

  • Meet side work requirements as outlined by restaurant management for opening and closing shifts.
  • Preferred experience of 1-2 years in high-volume dining environments as a host/hostess.
  • Familiarity with Resy or similar reservation systems is a plus.
  • Proficient in conversational English.
  • Exceptional interpersonal skills.
  • Strong communication and organizational abilities.
  • Ability to solve problems and manage various situations effectively.
  • Dependable and responsible work ethic.
  • Capability to thrive under pressure in a fast-paced setting.
  • Ability to collaborate effectively with colleagues as part of a cohesive team.
  • Focus on guest needs while maintaining composure and courtesy.
  • High School diploma or equivalent preferred.
  • Ability to read and interpret safety rules, operating instructions, and procedure manuals.
  • Physical requirements include standing, walking, using hands, and occasionally climbing or balancing.


For more information about Galit, please visit our website.