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Client Strategy Manager

2 months ago

Seattle, Washington, United States Compose Full time
About the Role

We are seeking a highly skilled Client Strategy Manager to join our team at Compose.ly. As a key member of our organization, you will be responsible for delivering outstanding client experiences and driving business growth through strategic marketing initiatives.

Key Responsibilities
  • Client Relationships
    • Evaluate client needs strategically, conduct research across various industries, and devise strategies to achieve client success
    • Take proactive steps to foster and enhance existing client relationships and ensure retention while identifying avenues for expansion
    • Employ critical thinking to analyze metrics and offer client recommendations based on insights
    • Create, execute, and oversee strategic marketing plans encompassing brand development, web initiatives, and digital endeavors
    • Effectively communicate with both clients and internal teams on matters including brand strategy, on-page SEO, technical SEO, off-page SEO, lead generation, thought leadership, analytics, etc.
    • Execute projects successfully, adhering to project management best practices to ensure timely and cost-effective delivery
    • Cultivate positive internal relationships while managing all aspects of projects, including estimates, timelines, and deliverables
    • Demonstrate excellent written and verbal communication skills to establish rapport with clients. Embrace evolving trends in branding, marketing, design, and technology
  • Client Communication
    • Understand and articulate our solution sets and value propositions
    • Act as a dedicated point of contact for any strategy or project-management inquiries
    • Set and manage client expectations for project deliverables, timelines, and results
    • Gather and document required information from clients
    • Identify and help fulfill clients' critical goals and target ROI
    • Consistently assess client satisfaction
    • Manage account escalations
  • Process Management
    • Own client onboarding process
    • Maintain accurate client data within CRM
    • Proactively assess client pain points and concerns to minimize churn
    • Assess urgency/prioritization to ensure project delivery with multiple deadlines
    Requirements
    • 3+ years of related experience, preferably with an agency
    • Strong organizational and time management skills
    • Extraordinary interpersonal and communication skills
    • Ability to work independently and collaboratively as part of a team
    • Love taking initiative and being solution-oriented
    • Adaptable and versatile, with a passion for working at a startup
    • Even-tempered disposition and ability to handle pressure
    • Obsessive attention to detail
    • Proficiency in Google Suite, Ahrefs, and CRM software
    • Google Analytics certification is a plus
    Compensation and Benefits
    • Base salary range: $60,000 annually
    • Commission on all managed accounts with an estimated 80-100% of base salary earnings
    • 100% coverage for the employee for private health, vision, and dental insurance
    • 13 paid holidays each year
    • Unlimited paid time off
    • 401k participation
    • Remote work equipment as needed
    • Professional development stipend of $1,000 per year, subject to management approval