Spa Operations Supervisor

1 week ago


Albany, New York, United States Mirbeau Inn & Spa Full time
Job Overview

Spa Supervisor

Spa Mirbeau is in search of a skilled and passionate Supervisor to support daily operations. The Spa Supervisor will report to the Spa Manager and play a key role in motivating and overseeing the Spa Attendant and Laundry staff.

Spa Mirbeau has been recognized as the premier Spa in the Capital Region, earning accolades for four consecutive years.

Key Responsibilities

  • Provide exceptional guest engagement to surpass expectations in line with the Mirbeau Standard of Excellence.
  • Stay informed about all spa offerings, including amenities, services, facilities, membership, and wellness programs.
  • Understand company standards, policies, and offerings thoroughly.
  • Communicate respectfully and clearly with the management team regarding any issues involving associates or guests that need attention.
  • Address operational challenges with a positive and supportive approach, ensuring staff remains motivated and focused throughout the day.
  • Collaborate professionally with all departments.
  • Oversee the training and development of spa and laundry attendants.
  • Assist in recruitment and hiring processes to fulfill business needs.
  • Effectively manage scheduling and payroll hours in accordance with business demands and budgetary constraints.
  • Respond promptly to guest inquiries and ensure appropriate follow-up with relevant managers.
  • Conduct inventory checks for locker rooms, laundry, and public areas.
  • Ensure all spa equipment is functioning correctly and report any issues directly to management.
  • Participate in regular meetings as directed by management.
  • Maintain flexible onsite hours to ensure seamless operations, which may include a mix of days, evenings, holidays, and weekends.
  • Directly assist spa and laundry attendants during their shifts.

Qualifications

  • Associate's Degree or higher.
  • A minimum of 2 years of experience in spa and/or hospitality management or a related field.
  • Strong communication and guest service skills.
  • Proficient in computer use and software applications.
  • Problem-solving abilities and a positive attitude in a fast-paced environment.
  • Ability to motivate and inspire the team for personal and professional success.

The health and well-being of our team members is a top priority at Mirbeau. As an employer of choice, we offer competitive pay and valuable benefits.

  • Flexible scheduling options.
  • A range of health insurance plans for full-time employees.
  • Dental and vision coverage.
  • 50% discount on spa services.
  • 20% discount on food.
  • Employee rates on guest rooms at all locations.

We value our employees as our greatest asset and are proud to be an equal opportunity employer, welcoming applications from all qualified candidates.

If you seek a rewarding career in a beautiful environment with opportunities for growth, Mirbeau is the ideal place for you.

Please submit your resume for consideration.



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