Account Specialist

22 hours ago


Tacoma, Washington, United States Stella-Jones Full time
Job Title: Account Specialist

Stella-Jones is a leading manufacturer of industrial pressure-treated wood products, serving the vital infrastructure needs of North America. We are seeking an Account Specialist to join our team, responsible for providing exceptional customer service to our Utility company customers across an assigned region.

Key Responsibilities:
  • Manage quoted customers for assigned region, prioritizing incoming emails and tasks to meet deadlines.
  • Proactively communicate pertinent information with cross-functional teams and supervisor as required.
  • Maintain basic pricing trends within assigned region, working with Sales Support Specialist for Master Data requests.
  • Communicate with customers primarily via phone and email, assisting with special projects as needed.
Requirements:
  • One or more years of customer service-related experience required; three or more years preferred.
  • B2B customer service experience within the wood products industry, another industrial/manufactured products industry, or the utilities industry a plus.
  • Proficiency in Microsoft Office (including Excel) required; SAP (or other ERP system) experience a plus.
What We Offer:
  • Competitive starting hourly wage for one of these roles (either Level 1 or Level 2): $20 to 27 an hour.
  • Annual profit-sharing bonus program (typically paid out in December).
  • 401(k) savings plan with generous Company match (150% on the first 4% deferred).
  • Comprehensive total benefits package with 3 medical plans to choose from.


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