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Client Intake Coordinator

2 months ago

San Mateo, California, United States Golden Gate Regional Center Full time
Client Intake and Assessment Coordinator (Bilingual Preferred)

Salary Range: $53,481 - $64,177 (USD) Annually

Are you eager to make a meaningful contribution in your career?

Golden Gate Regional Center is dedicated to empowering individuals with intellectual and developmental disabilities to lead fulfilling lives. We are currently seeking a Client Intake Coordinator.

Work Environment:

This position offers a hybrid work model, allowing you to engage with clients in a professional setting while also providing the flexibility to work remotely.

Key Responsibilities:

The Client Intake Coordinator serves as the initial point of contact for prospective Early Start and ongoing clients, facilitating their connection with the Regional Center. This role involves providing essential information about services and gathering data to assess eligibility and potential support options. Travel may be required for meetings and office visits throughout the region. Proficiency in both written and spoken Spanish is essential.
  • Client Engagement:
    • Collect comprehensive intake information from applicants seeking GGRC services and direct qualified individuals to the Assessment Team.
    • Document intake details and observations in the system.
    • Verify the client's initial status within the Regional Center system.
    • Offer general information and referrals regarding available resources and services to clients and callers.
    • Clarify GGRC procedures and policies, including relevant legislation and rights.
    • Refer clients to additional community resources as necessary.
    • Ensure compliance with required timelines and established policies.
  • Client Data Management:
    • Maintain a comprehensive database of inquiries and document applicant interactions.
    • Complete and manage all necessary forms, documentation, and reports in accordance with regulations.
    • Assess residency in line with established guidelines.
    • Evaluate and determine the suitability of service applications.
  • General Support:
    • Provide information and referral services effectively.
    • Compile monthly statistics.
    • Assist in identifying referrals for outreach initiatives.
    • Offer administrative support to the unit as required.
    • Engage in special projects and undertake additional tasks as assigned.
Maintain confidentiality of all client information in accordance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act.

Qualifications:

Education and Experience:
  • Bachelor's Degree in a human services field, preferably in social work.
  • Minimum of 1 year of experience in client interaction and evaluation.
  • Experience working with individuals with developmental disabilities.
  • Background in Early Childhood Development is preferred.
  • Case Management experience is a plus.
  • Experience in multicultural environments and/or multilingual capabilities is desirable.
Skills and Competencies:
  • Ability to communicate clearly and effectively with native Spanish speakers, both in understanding and expression.
  • Strong interviewing skills with the capacity to assess individual needs while documenting detailed notes.
  • Excellent written and verbal communication skills, capable of producing professional documents and conveying complex information succinctly.
  • Familiarity with issues related to developmental disabilities.
  • Proficient in MS Office and Adobe applications.
  • Ability to operate standard office equipment.
  • Strong time management and organizational abilities.
  • Demonstrated initiative and decision-making skills.
  • Detail-oriented with a focus on customer service.
Benefits:

What benefits does GGRC offer?

We provide a comprehensive benefits package, including Medical and Dental coverage with a significant employer contribution, as well as additional employer-paid Life, Disability, and Vision insurance.

10% employer contribution to a 403(b) retirement plan to support your future savings.

Generous Time Off:

We truly mean generous:

13 vacation days, 15 sick days, 10 paid holidays, 4 personal holidays, 3 winter holidays, and up to 5 paid days for professional development.

What sets GGRC apart?

GGRC values diversity and strives to create an inclusive environment where individuals from all backgrounds can collaborate to address complex challenges. We are community-focused and passionate about our mission.

At GGRC, we recognize each person as a unique individual and engage with them in a respectful and responsive manner. We aim to place each individual at the center of their own life, recognizing their expertise in their own experiences and identities.

Application Process:

GGRC encourages individuals from diverse backgrounds to apply. Please complete the application and submit your most recent resume. If you feel that the application questions do not fully represent your qualifications, you are welcome to include a cover letter. Applications are reviewed on an ongoing basis. We look forward to considering your application.

Golden Gate Regional Center is an Equal Opportunity Employer.

Employees are required to be vaccinated against Covid-19 unless they have a valid religious or medical exemption.