Bilingual Customer Service Representative

4 weeks ago


Des Moines, Iowa, United States VareCo Full time
Job Description

We are seeking a highly skilled Bilingual Customer Service Representative to join our Property Management team at VareCo. As a key member of our team, you will be responsible for providing exceptional customer service to our residents and inquiring renters.

Key Responsibilities:

  • Answer incoming calls and direct them to the appropriate party as needed
  • Process resident inquiries and provide information to inquiring renters
  • Maintain a neat and organized reception area
  • Resolve resident complaints and identify resident needs
  • Develop strategies for meeting those needs and monitor resident experience
  • Track experience metrics and report results

Requirements:

  • Must be fluent in English and Spanish
  • Possess strong proficiency in Google Suite and Microsoft Office (including Excel)
  • Display exceptional interpersonal and written communication abilities
  • Utilize critical thinking, problem solving, and sound decision-making

About Us:

VareCo is a dynamic team of ambitious individuals who strive to reach their goals and push each other to do the same. We are committed to fostering growth and development, both in existing roles and within the industry.

What We Offer:

  • A fast-paced environment with opportunities for growth and development
  • Excellent communication skills and a strong commitment to achieving company objectives
  • A desire to continually develop and invest in growth, both personal and professional

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.



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