Customer Service Representative

4 weeks ago


West Des Moines, Iowa, United States Steak N Shake Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a Customer Service Representative to join our team at Steak N Shake. As a Customer Service Representative, you will be responsible for providing excellent customer service to our guests, taking food orders, collecting money, and preparing guest orders.

Responsibilities:

  • Take food orders from guests
  • Collect money from guests
  • Prepare guest orders
  • Work effectively in a fast-paced environment
  • Provide excellent customer service

Requirements:

  • Good vision, general and close
  • Good hearing
  • Manual dexterity
  • Standing, bending, stretching, and walking through a shift
  • Push and pull heavy objects
  • Lift and carry up to 30 lbs.
  • Maintain good personal hygiene/uniform

What We Offer:

  • Starting pay of $13.15 per hour
  • Full or part-time opportunities available
  • Flexible schedule
  • Opportunity for growth and development

Steak N Shake Team Member Job Description:

As a Steak N Shake Team Member, you will be responsible for taking food orders from guests, collecting money, and preparing guest orders. You will work effectively in a fast-paced environment and provide excellent customer service to our guests.

Essential Physical Requirements:

  • Good vision, general and close
  • Good hearing
  • Manual dexterity
  • Standing, bending, stretching, and walking through a shift
  • Push and pull heavy objects
  • Lift and carry up to 30 lbs.
  • Maintain good personal hygiene/uniform

Essential Social and Mental Requirements:

  • Able to use a computer register
  • Basic reading, writing, and math skills
  • Retain verbal requests
  • Good verbal skills
  • Able to work shift work
  • Retain menu item information
  • Able to market the menu
  • Able to handle guest complaints
  • Work well with others
  • Able to count change
  • Maintain composure under stress


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