Customer Service Representative
4 weeks ago
At Allstate/Ketelsen Davis Agency Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for exceeding customer service standards to current clients while also assisting prospects as they call in. This is a full-time position that requires a strong ability to multitask, follow-thru and follow-up, and provide great customer service skills. The ideal candidate will possess an upbeat, positive and enthusiastic attitude, be very dependable and trustworthy, and have a strong attention to detail. Additionally, the candidate should be able to tactfully handle stressful and difficult situations, and have a desire to problem solve and possess a "Thinks Outside the Box" mentality.
Responsibilities
- Process customer policy change requests.
- Verify phone numbers, policy information, coverages, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls.
- Look for opportunities to expand services with the customer.
- Make sure coverages are up to agency standards and are explained to customers.
- Schedule appointments for sales staff to meet prospective customers.
- Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
- Work with customers on billing questions, rate changes and policy challenges.
Requirements
- Possess an upbeat, positive and enthusiastic attitude.
- Very Dependable and Trustworthy
- Proficiency to multi-task, follow-thru and follow-up.
- Great Customer Service Skills.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.
- Has desire to problem solve and possess a "Thinks Outside the Box" mentality.
- Strong attention to detail.
- Coachable and Team Player
- Has property and casualty license or willing to obtain to be hired.
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