Customer Service Representative

1 week ago


Des Moines, Iowa, United States Allstate Ketelsen Davis Agency Inc Full time
Job Description

At Allstate/Ketelsen Davis Agency Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for exceeding customer service standards to current clients while also assisting prospects as they call in. This is a full-time position that requires a strong ability to multitask, follow-thru and follow-up, and provide great customer service skills. The ideal candidate will possess an upbeat, positive and enthusiastic attitude, be very dependable and trustworthy, and have a strong attention to detail. Additionally, the candidate should be able to tactfully handle stressful and difficult situations, and have a desire to problem solve and possess a "Thinks Outside the Box" mentality.

Responsibilities
  • Process customer policy change requests.
  • Verify phone numbers, policy information, coverages, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls.
  • Look for opportunities to expand services with the customer.
  • Make sure coverages are up to agency standards and are explained to customers.
  • Schedule appointments for sales staff to meet prospective customers.
  • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
  • Work with customers on billing questions, rate changes and policy challenges.

Requirements
  • Possess an upbeat, positive and enthusiastic attitude.
  • Very Dependable and Trustworthy
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.
  • Has desire to problem solve and possess a "Thinks Outside the Box" mentality.
  • Strong attention to detail.
  • Coachable and Team Player
  • Has property and casualty license or willing to obtain to be hired.


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